This article provides instructions on resolving error "APPS-04231", which occurs while attempting to access your voicemail messages on Xfinity X1.
Next steps
Follow these steps to resolve the issue:
- Press Exit on your remote control to close the Voicemail app.
- Reopen the Voicemail app and try to access your messages again.
- If you continue to experience issues, restart your TV Box. For instructions, see Restart Your X1 TV Box.
Or, please contact us using the method that is most convenient for you.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
