When this error occurs, the following message will appear:
- "Sorry, we’re having some trouble.
Please tighten your cable connections then restart all of your TV Boxes to fix this issue. While the restart is in progress, you will not be able to watch TV and recordings may be interrupted."
Next steps
To resolve this issue, you may need to restart your TV Box. To do so, select the Restart All button beneath the error message. Learn more about restarting your TV Box.
If you continue to experience issues, contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.
