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Clear locally stored data on X1 and Xumo Stream Box from Xfinity

Learn how to clear locally stored data associated with third-party apps on your devices.

Clearing locally stored data — X1

  1. Press the xfinity button on your remote.
  2. Navigate to the gear icon and then press OK to go to Settings.
  3. On the following menu, get to Privacy and press OK.
    Privacy option selected in Settings menu
  4. Go to Locally stored data and press OK.
    The Privacy page is displayed with the Locally stored data section selected.
  5. You'll see a confirmation window. Press OK to clear locally stored data.
    The Clear local storage? screen appears with the option to press OK on the bottom left or Cancel.
    • Notes:
      • Clearing locally stored data may sign you out of apps and may affect apps on devices linked to your account.
      • Re-launching apps may store new data on your TV Box.
  6. You'll see a confirmation message once cookies and locally stored data have been cleared from your TV Box.
    App data successfully cleared message

Clearing locally stored data — Xumo Stream Box

  1. Press the home button on your remote.
  2. Navigate to Settings by selecting the settings icon from the home screen or saying “Settings” into your Voice Remote.
  3. Select Settings again.
    The Xumo interface displaying Settings, Search and My subscriptions options. Screenshot.
  4. Select System management.
    Inside the Xumo Settings menu, hovering over the System management option. Screenshot.
  5. Scroll down to Resets and updates.
    Inside the System management menu, hovering over the Resets and updates option. It is the last option on the list. Screenshot.
  6. Select Locally stored data.
    To the right of Resets and updates, hovering over Locally stored data. It is the last option on the list. Screenshot.
  7. Select Yes, clear now.
    The screen asks if you want to clear local storage. The two options presented are Yes, clear now, or No, cancel, in that order from left to right. Screenshot.

FAQs

What type of data and information gets cleared from the TV Box when I clear locally stored data?
Only the information related to third-party apps you use is cleared.

  • Examples include log-in credentials, resume points, gameplay save states and other temporary files written by third-party applications.
  • Clearing this data may result in losing progress on some games and/or require you to log back into an application.
  • DVR recordings are not deleted.

Are DVR recordings affected?
No, clearing locally stored data doesn't delete DVR recordings.

Additional information

Visit our Online Support Center to find common solutions.

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