Introduction

Table of Contents

Introduction
Google Meet
Zoom
Microsoft Teams
Need More Help?

In March, many schools and employers made the move to remote learning and working. Now this fall, schools are returning to distance learning. Microsoft Teams, Google Meet and Zoom are the most common applications that replicate a virtual classroom experience. If you’re having trouble with your remote learning experience, and you’ve already tried troubleshooting and checked for a service outage in your area, you may be having issues with the applications themselves. Listed below are some resources to help.

Note: You can also check for outages and get real-time updates on the status of your Xfinity services via the Xfinity xFi or Xfinity My Account app - download them today!

Google Meet

Find Help with Google Meet
Troubleshooting Google Meet:
- People Can't Hear Me in Meetings
- Video and Audio Quality
- People Can't See Me in Meetings
Google Meet Training

Zoom

Microsoft Teams

Find Help with Teams: Access Help by clicking the Help button on the left side of the app, then select Topics, Training or What's new. Search for a topic you want or use the tabs at the top to browse.
Microsoft Teams Help & Learning
Troubleshooting Teams:
- My Camera Isn’t Working in Teams
- My Microphone Isn’t Working in Teams
- Change Settings
Microsoft Teams Video Training

Need More Help?

Please see Xfinity.com/prepare for more information or you may contact us for additional help.