Microsoft Teams, Google Meet, and Zoom are the most common applications that replicate a virtual classroom experience. If you’re having trouble with your remote learning experience, and you’ve already tried troubleshooting and checked for a service outage in your area, you may be having issues with the applications themselves. Listed below are some resources to help.
Note: You can also check for outages and get real-time updates on the status of your Xfinity services with the Xfinity app — download it today!
Google Meet
- Find help with Google Meet
- Troubleshooting Google Meet:
- People can't hear me in meetings
- Video and audio quality
- People can't see me in meetings
- Google Meet training
Zoom
- Find help on Zoom
- Troubleshooting Zoom:
Microsoft Teams
- Find Help with Teams:
- Access Help by clicking the Help button on the left side of the app, then select Topics, Training or What's new.
- Search for a topic you want or use the tabs at the top to browse.
- Microsoft Teams help & learning
- Troubleshooting Teams:
- My camera isn’t working in Teams
- My microphone isn’t working in Teams
- Change settings
- Microsoft Teams video training
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.