We offer a few easy solutions to try when you're able to make local calls, but not long distance calls.
Troubleshooting tips
If you’re unable to call your favorite uncle a few states away with your Xfinity Voice service, but you can make a local call to your neighbor down the block, try one of the two options below:
- For international calls, confirm international dialing instructions — see how to make international telephone calls with Xfinity Voice.
- For long-distance calls, make sure you dial 1 before the area code and the number.
Still unable to make long distance calls? Chat with us.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
