Did you know there's a simple way to resolve most issues?

Many Xfinity products rely on internet connectivity, so most issues can be resolved by troubleshooting your internet. Xfinity Assistant can guide you through the same troubleshooting steps used by our agents - and even schedule an appointment or connect you with an agent if needed.

What to do if you don’t have dial tone with your Xfinity Voice service

If there is no dial tone on your Xfinity Voice service, make sure all phones are on the hook and that cordless phone batteries are charged.

Still having issues?

Test different jacks: Plug a working corded phone into different jacks to see if the issue is isolated to one phone or jack.
Direct connection: Plug the phone directly into your Xfinity Wireless gateway to check if the issue is related to the wiring inside your home.
Multiple lines: If you have two phone numbers with Xfinity Voice service, and only one is working, contact us.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.