If you're unable to make calls with your Xfinity Voice service, try these steps.
Troubleshooting tips
- Direct connection: Plug the phone directly into your Xfinity wireless gateway to check if the issue is related to the wiring inside your home.
- Test different jacks: Plug a working corded phone into different jacks to find out if the issue is isolated to one phone or jack.
- Dial correctly: Make sure you dial a 1 before the area code.
- No dial tone: Check out these no dial tone tips if you can't make or receive calls.
- International calls: Review our international calling tips if you can't call an international number.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.