How to enroll in Xfinity Prepaid Internet Auto-Refill payments

New and current Xfinity Prepaid Internet customers can sign up for Auto-Refill online.

• New customers can set it up when placing their order.
• Current customers can sign up through their account dashboard.

If you don’t want Auto-Refill, you can still make one-time payments. See how to make a Prepaid refill payment for steps.

New Prepaid customers

After you set up your Xfinity ID, you’ll be asked to set up payment and delivery information. To set up Auto-Refill:

1. From the Payment & shipping screen, enter:
   • First name
   • Last name
   • Card number
   • Expiration Month, Year
   • CVV (Security code)
     
2. Accept the terms and conditions by selecting the Terms and Conditions checkbox.
3. Confirm you want to enroll in auto refills by selecting the Enroll in Auto-Refill Now checkbox.
4. Confirm the Shipping Address.
5. Click Next.
6. You’ll be brought to the confirmation and Terms of Service screen.
   
7. Review and check to make sure all information looks correct.
8. Accept the Terms and Conditions by selecting the checkbox.
9. Click the Complete Purchase button.

The first automatic refill payment will happen once the Prepaid service is activated. It is paid automatically approximately one month after activation. It doesn't take place during the pre-activation process.

Existing customers

You can set up Auto-Refill on your account online or the Xfinity Prepaid app in one of three ways, through the:

• Account Information tab.
  
  • Select Auto Refill from the drop-down menu.
    
• Helpful Links section.
  
  • Click Set up auto refill.
    
• My Prepaid dashboard.
  
  • Select Enroll in Auto-Refill button.
    

From these options, you’ll be brought to the Auto-Refill page. Here you can fill out and save your payment method.

De-enroll from Auto-Refill

If you don’t want Auto-Refill, you can turn it off in your account. Go to Edit Payment Method from either the Account Information tab or the Helpful Links section.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.