Peacock (currently $5.99 per month) is no longer included at no additional cost for Xfinity X1 and Flex customers. However, depending on your level of service, you may be eligible for a new offer:

Level of service	Offer
Xfinity Internet customers with Gigabit speeds	You can receive Peacock Premium at no additional cost for two years.* No action is required if you’ve previously linked your Peacock account with your X1 or Flex service. Otherwise, you’ll need to sign in to xfinity.com/chat to activate Peacock. After two years, Peacock Premium will terminate unless you elect to continue receiving the service.
Xfinity Internet customers who are Diamond or Platinum Xfinity Rewards members	You can redeem a reward to receive Peacock Premium at no additional cost.* Sign in to xfinity.com/rewards to take advantage of this offer. You’ll then receive an email with instructions on how to activate your offer. It may take a couple hours to receive the email. Note: Xfinity Rewards Silver and Gold customers are not eligible to redeem the offer.
NOW TV customers	You can receive Peacock Premium included as part of your service.* If you currently receive Peacock Premium with your Flex service, you may need to reactivate by signing in to xfinity.com/chat. Click Sign In (in the upper-right corner of the page) and follow the activation steps. If you downgrade from Xfinity X1 to NOW TV, you cannot use your Xfinity X1 TV Boxes. See the NOW TV overview for instructions and device eligibility.

*You do not need a TV Box to redeem these offers.

Note: You must use the primary email address associated with your Xfinity account to redeem your Peacock offer. If you use another email the system won’t recognize your offer as valid. If you’re unable to sign in to your online account and need to reset your Xfinity password, follow these instructions.

Once you redeem your offer and navigate to the Peacock app, remember that your Peacock email and password are not the same as your Xfinity credentials.

Additionally, starting July 18, 2023, the pricing for new Peacock customers will increase from $4.99 a month to $5.99 a month for Peacock Premium and from $9.99 a month to $11.99 a month for Peacock Premium Plus. Existing customers will see these price increases on the first day of their Xfinity billing cycle after August 17, 2023.

FAQs

What is happening with Peacock on Xfinity?
Peacock Premium is no longer included at no additional cost for all X1 and Flex customers. At that time, you’ll get a free sample of Peacock programming. However, depending on your level of service, you may be eligible for a new offer.

Why is this changing?
NBCUniversal included Peacock Premium at no additional cost to customers with Xfinity services, and that offer has concluded.

I have Peacock Premium now. What content is included in the free sample?
Peacock’s free sample programming will feature a selection of shows and movies on demand, as well as a collection of channels. You can also sample the first episode of new Peacock Original series and new NBC series.

If I had Peacock at no additional cost, what will happen now when I open the Peacock app on my Xfinity X1 or Flex TV Box?
You’ll see messaging within the Peacock app on X1 and Flex that Peacock Premium is no longer included at no additional cost with your Xfinity services. If eligible, you’ll be given the opportunity to resubscribe to Peacock Premium, and a series of prompts will instruct you on how to take advantage of a limited-time offer.

What will happen when I open the Peacock app on my mobile, desktop, tablet or other third-party device?
If you’re using the Peacock app on a third-party device, you’ll see a message that Peacock Premium is no longer included at no additional cost with your Xfinity service. You can manage your plan and, if eligible, resubscribe to Peacock Premium through a limited-time offer by visiting peacocktv.com or through your TV Box.

I have Gigabit speed internet with Xfinity. How do I get access to Peacock Premium?
As a Gigabit speed internet customer with Xfinity, you’ll receive a special offer for two years of Peacock Premium at no additional cost as long as you remain subscribed to Gigabit speed internet or higher from Xfinity.

If you’re a new subscriber, you’ll need to activate your Peacock account. If you already have a paid Peacock subscription, you may need to cancel your existing subscription before activating Peacock. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation.

After two years, your access to Peacock Premium will terminate unless you elect to continue receiving the service.

How do I know what kind of internet speeds I have?
To check your internet speeds, review your plan details in your online account. You’ll need to log in to your account first with your Xfinity ID and password.

I’m enrolled in Xfinity Rewards as a Diamond or Platinum member. How do I get access to Peacock Premium?
Xfinity Rewards Diamond and Platinum members with Xfinity Internet can redeem a special offer for Peacock Premium at no additional cost from the Xfinity Rewards website. You must be enrolled in Xfinity Rewards to take advantage of the offer. You’ll then receive an email with instructions on how to activate your offer.

Note: It may take a couple hours to receive the email. Xfinity Rewards Silver and Gold customers are not eligible to redeem the offer.

Once the offer is activated, you’ll continue to have access to Peacock Premium as long as you remain enrolled in Xfinity Rewards as a Diamond or Platinum member with Xfinity Internet. If you’re a new subscriber, you may need to activate your Peacock account.

If you already have a paid Peacock subscription, you may need to cancel your existing subscription before activating Peacock. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation.

How do I activate my Peacock Premium subscription?
If you receive Peacock Premium through NOW TV, Gigabit speed internet or Xfinity Rewards, you can activate your Peacock subscription by logging in to xfinity.com/chat. (Click Sign In in the upper-right corner of the page.) From there, Xfinity Assistant will prompt you to activate your subscription.
Screenshot of the Xfinity Assistant chat window with messages from Xfinity Assistant letting the customer know their Peacock subscription is ready for activation. Below the last message, there are buttons to Activate Now or Dismiss.

Alternatively, click on the Activate now button at the top of your screen and follow the on-screen prompts to set up an email and password you want associated with your Peacock account. (This doesn't need to be the same email used for your Xfinity account.)
Screenshot of the Activate your Peacock Premium service page on the Xfinity website with the Activate Now button on the far right.

Once activated, navigate to the Peacock app on your preferred internet-supported device and log in with your Peacock email and password.

Note: You can also activate your Peacock subscription by logging in to the Xfinity app and clicking on the Activate now button that appears on a banner.

If you already have a paid Peacock subscription, you may need to cancel your existing subscription before activating Peacock. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation.

By activating your Peacock Premium plan, you agree to the sharing of certain personal information, including account, device and billing information, between Xfinity and Peacock to enable your access and use of the application and app-related purchases through the service. Xfinity will process information in accordance with its Privacy Policy, available at xfinity.com/privacy/policy. Use of Peacock's service is governed by the Peacock Terms of Use and Privacy Policy.

If you do not see the activation banner after clicking xfinity.com/account, you can visit Xfinity Assistant, select Sign In and the activation banner should appear at the top of the chat.

Peacock Premium Plus FAQs

What is the difference between Peacock Premium and Peacock Premium Plus?
Peacock Premium offers access to an ad-supported library of movies, shows, live sports and more. Premium Plus offers access to the same content, but ad-free*, plus the ability to stream NBC Local Channels.

*Due to streaming rights, a small amount of programming will still contain ads (Peacock channels, events and a few shows and movies).

I previously purchased Peacock Premium Plus as a $5 add-on. Can I still redeem an offer from Xfinity?
If you’re an Xfinity Gig and Rewards Platinum/Diamond customer with an active Premium Plus subscription ($5 ad-free plan), you can activate your Peacock Premium offer by first canceling your Premium Plus subscription.

To cancel, visit the Peacock Help page, then launch a live chat with an agent by selecting the chat icon at the bottom-right of the screen. Following the cancellation, you can activate your offer by visiting Xfinity Assistant.

Note: If you’d like to keep Peacock Premium Plus, you can redeem a limited offer from Peacock to continue watching. To redeem this, you’ll need to contact Peacock Customer Support directly.

Can I upgrade to Peacock Premium Plus if I receive Peacock Premium from Xfinity?
If you purchased Peacock Premium through the Peacock app on X1 or Flex, see Manage Your Peacock Subscription on Xfinity for upgrade instructions.

If you receive Peacock Premium through NOW TV, Gigabit speed internet or Xfinity Rewards, you cannot upgrade to Peacock Premium Plus through Xfinity at this time.