Properties with internet delivered to the units over fiber previously required two devices for each residence: an Optical Network Unit (ONU) and an Xfinity-leased gateway (Technicolor XB7 or XER10). These residents could not use their own modem.
Now, if you live in an eligible community, you can request to use your own third-party Ethernet router — at no additional cost. Just contact us. You’ll be able to connect a compatible retail router directly to the ONU using an Ethernet cable.
Note: The ONU is still required and will remain Comcast-owned equipment.
What’s supported
With your own router, you can continue to use:
- Any Xfinity Internet speed tier
- IP video devices (Xumo, Flex)
- Streaming apps (Xfinity Stream, Netflix, HBO Max, etc.)
- Xfinity Home Security services
- Note: Xfinity Cameras require an Xfinity Gateway or router or Xfinity Pro services.
What’s not supported
The following features are not supported when using your own router:
- Xfinity Voice services
- Xfinity Pods
- Smart Home services
- Xfinity Zigbee devices (door/window sensors, etc.)
- Gateway-based speed testing
- The Xfinity app will still work, but some features may be limited.
Things to know
Equipment and setup
- Contact us if you’re interested in switching to your own router.
- Make sure you have the router on hand.
- Once swapped, the Xfinity Gateway will no longer work.
- Information will be provided on whether the Xfinity Gateway should be returned or kept.
- Your router must support your selected speed tier.
- Use a CAT5e or CAT6 Ethernet cable for best performance.
- You are responsible for installing and activating your router.
Support expectations
- Xfinity can assist with:
- Connectivity issues to the ONU.
- Leased TV equipment and set-top boxes.
- Xfinity Home services.
- Xfinity cannot troubleshoot issues related to your own router.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
