Add or remove an August door lock in the Xfinity app

Use the Xfinity app to add, pair, and remove your August door lock. Follow the guided steps to connect your lock and help keep your home secure.

Before you start

1. Download the Xfinity app.
2. Make sure your August door lock works with the Xfinity app.
3. Install the lock by following the manufacturer steps.
   • If you have more than one lock, pair each lock separately.

Requirements

Before you set up your door lock:

• Activate your Xfinity Gateway.
• Make sure your gateway isn’t in Bridge Mode.
• Use a supported mobile device and operating system.
• Set up and activate your August Connect WiFi Bridge.
• Add and set up your August lock in the August app.

Add and pair your door lock

1. Sign in to the Xfinity app.
2. Select Home.
3. Select Add smart devices.
4. Select August from the list of smart locks.
   
5. Select Link Now.
6. Enter your August account username and password.
   • Do not use your Xfinity ID and password.
7. Select Sign In.
8. Review and accept the terms and conditions.
9. Select Finish.

Remove your door lock

Removing the lock from the Xfinity app stops you from controlling it in the app. If the lock stays connected to your home network, it may still show in the Connected devices section of the Xfinity app.

1. Sign in to the Xfinity app.
2. Go to Home.
3. Select the settings icon in the upper-right corner of the lock you want to remove.
4. Scroll down. Then, tap Delete Lock.