How do I recycle my old device?

Xfinity helps protect the environment. Xfinity helps customers recycle old electronics. Used mobile phones are collected anywhere Xfinity sells new phones. You can also mail your used phone back.

In most states, you can take old electronics to a drop-off site. The items may be reused or recycled for free or at a low cost. Xfinity asks you to use these programs to help the environment. In many places, you cannot put electronics in your home trash.

See below for recycle info. For other places not listed, contact your state.

For end of life (EOL) device info, see why it's important to upgrade EOL and unsupported equipment.

What to do

Before you recycle a phone that still works, reset it to its factory settings. This removes your data from the phone. Remove all personal or private data before you send the phone for recycling, reuse, or repair. This includes contacts, photos, text messages, and other files. Xfinity, its vendors, and its suppliers are not responsible if data left on your phone is lost, seen, or taken.

Your local Xfinity Retail Store

Find a local Xfinity Retail Store near you and drop off your mobile phone(s). Xfinity will recycle it properly.

State-specific information

California

For information about managing unwanted electronics in California, visit 2.calrecycle.ca.gov/Electronics/eRecycle.

Connecticut

For information on where Connecticut residents can go to recycle used electronic devices, please visit ct.gov/deep/ewastedropoff or call this toll-free telephone number: 1-888-424-4193.

Illinois

For information about managing unwanted electronics in Illinois, visit cms.illinois.gov/agency/recycling/e-cycle.html.

Indiana

For information about managing unwanted electronics in Indiana, visit in.gov/idem/recycle/.

New Jersey

Free e-cycling for computers, monitors, portable computers, and TVs is available to New Jersey consumers (including small businesses with fewer than 50 full-time employees) at participating collection sites. For more information, call 1-866-DEPKNOW or visit nj.gov/dep/dshw/ewaste/collectionsites.pdf.

New York

In New York, send a request to XMRecycle@comcast.com for a free return shipping label. Be sure to provide your name, address, telephone number, and email address, and we’ll send you a free return shipping label to return up to 10 devices at no charge to be recycled. You can also visit dec.ny.gov/chemical/66872.html for information about managing unwanted electronics in New York.

Oregon

For information about managing unwanted electronics in Oregon, visit oregon.gov/deq/ecycles/pages/consumers.aspx.

Pennsylvania

For information about managing unwanted electronics in Pennsylvania, call 1-800-346-4242 or visit pa.gov/agencies/dep/programs-and-services/waste-programs/recycling-in-pennsylvania/electronics-recycling/electronics-collection-programs.

Rhode Island

For information about managing unwanted electronics in Rhode Island, visit dem.ri.gov/programs/wastemanagement/facilities/e-waste-households.php.

Vermont

For information about managing unwanted electronics in Vermont, call 1-855-6ecycle or visit anrweb.vt.gov/DEC/EWaste/facilitylist.aspx.

Washington, D.C.

For information about managing unwanted electronics in Washington, DC, visit dpw.dc.gov/specialwaste.

Washington State

For information about managing unwanted electronics in Washington state, call 1-800-RECYCLE or visit ecology.wa.gov/waste-toxics/reducing-recycling-waste/our-recycling-programs/electronics-e-cycle.

You agree that you are solely responsible for removing all data, including personal and/or confidential information, sensitive files, or other content (contacts, photos, text messages) from the device prior to sending in the device for recycle, reuse, or repair. Neither Comcast nor its vendors or suppliers accepts any responsibility or liability for any damages you may suffer if personal information, data, or content left on your device is lost, accessed, or acquired.

Additional information