Solution code
Per Pandora specification, if the URL to a song appears invalid or the server link to that URL is temporarily broken, the player will automatically move to the next track for the current station. In rare cases if there is a severe network issue, the Pandora player may continuously cycle through album art without ever playing a track.
If you continue to experience issues, please contact us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
