Connect wireless devices to your home WiFi network

We're here to help you connect your wireless devices — like game systems, smart TVs, and printers — to your home WiFi network.

Get ready to connect

The fastest way to connect to your WiFi network is to use the Xfinity app to find your network name and password.

1. Open the app and go to the WiFi tab.
2. Tap WiFi Details to see your network name and password.
3. Use that info to connect your device.
   
   • On a phone? Tap here to open the Xfinity app.
   • On a computer or tablet? Scan the QR code below with your phone to open the app:
     

Need more help? Check out view or change your WiFi name and password.

Connect your game system

Once you’ve found your WiFi name and password using the Xfinity app, you’re ready to connect your game system.

Follow the steps in your game system's user guide or visit the company's support website for help. You'll also find information on security settings and how to fix connection issues.

Here are the links for the most popular systems:

• Xbox (Microsoft): support.xbox.com
• Nintendo: nintendo.com/consumer
• PlayStation (Sony): playstation.com/support

Connect your smart TV

Follow these steps to get your smart TV online:

1. Open your TV's network settings (usually found in the Settings menu).
2. Choose WiFi or Wireless. Your TV will search for nearby networks.
3. Pick your WiFi network name from the list. (Your TV might call it "SSID.")
   
   • If you don't see it, try searching again or type it in manually.
4. Enter your WiFi password using your remote or on-screen keyboard. (Your TV might call it a "Network Key.")

Note: Every TV is a little different. If you need help, check your TV's user manual.

Tips for a better connection

• WiFi works well for most streaming, like music or regular video.
• For 4K or high-data streaming, use an Ethernet cable to connect your TV directly to your gateway.
• If your TV won’t connect, you might need to open or unblock ports on your gateway.
  • Learn more about port forwarding and port triggering on your Xfinity Gateway.
• Always check your TV’s manual for special settings or troubleshooting steps.

Connect your wireless printer

When your printer is connected to WiFi, you can print from any computer, phone, or tablet on your home network.

Follow these steps:

1. Go to the printer's control panel.
2. Choose Setup. Looks like a wrench icon.
3. Select Network.
4. Pick your WiFi network name. (Your printer might call it "SSID.")

Many printers have a Wireless Setup Wizard that walks you through the steps.

• Don’t see your network? Scroll to the bottom and type in your network name and password.
• Still not connecting? Try printing a wireless network test report to check for issues.

Need more help?

• Check your printer's user guide for special instructions and security settings. 
• You might need to open or unblock ports on your Xfinity Gateway to connect your printer. 
  
  • Learn more about port forwarding and port triggering on your Xfinity Gateway.

Tips for staying connected

1. Keep your software up to date.
   
   • Make sure your device has the latest drivers and software.
   • Check your device’s user guide for how to update it.
2. Check your wireless gateway settings.
   
   • You may need to adjust security settings (like WPA/WPA2), firewall settings, and parental controls.
   • To learn more, see firewall setup for wireless gateways.
3. Keep your WiFi bands together.
   
   • Some smart devices only work on the 2.4GHz band and may have trouble connecting if your Gateway uses both 2.4GHz and 5GHz bands. To help these devices connect:
     
     • On a device connected to your gateway, open a browser and go to http://10.0.0.1.
     • Log in to the Admin Tool.
     • Select Connection, then Wi-Fi.
     • Click EDIT next to 5GHz and 6GHz (for tri-band gateways).
     • Select Disable and click SAVE SETTINGS.
     • Connect your smart device using its app.
     • Go back and re-enable the 5GHz and 6GHz bands.
       • Don’t forget to turn the bands back on! If you use Xfinity WiFi Extenders, they won’t work until both bands are enabled.
4. Make sure Airplane Mode is off if your phone won’t connect.

For additional information, see Troubleshooting when connecting third-party devices to your WiFi network.

Need help getting others in your household connected to WiFi? See Helping your guests get online.

Still having trouble? See Troubleshooting your Xfinity Internet or WiFi connection.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.