We offer a variety of features and settings that let you to tailor your account to your needs. If you have recently moved to a new location, it's a good idea to verify that your preferred settings and services are in working order. Please use the below list as a guide to double-check after activating services in your new home.

Xfinity Services Relocation Checklist

Automatic Payments:

Visit My Account.
Your active automatic payments appear here. If you don't see any payments scheduled and would like to set up automatic payments, enter your bank account or card information.

Paperless Billing:

Visit My Account.
The toggle shows On if your Paperless Billing is active. If it shows Off, you'll need to re-enroll in Paperless Billing by toggling the button to On.

Text or Email Alerts:

Visit My Account.
From here, you can enroll or un-enroll in text and email notifications.

Internet Parental Controls:

Visit your Wireless Gateway's Admin Tool website by typing http://10.0.0.1 into the address bar of your preferred web browser.
Note: You'll need to use a computer or device that is currently connected to your Wireless Gateway.

TV Parental Controls:

Visit My Account.
View existing Parental Controls or turn them on from this page.

Visit our X1 Parental Controls walkthrough page for instructions on how to manage Locks, PINs and Parental Controls.

Xfinity Voice:

Visit My Account.
From here, customize your Xfinity Voice settings.
View our Xfinity Welcome Guide for complete setup instructions.

Purchased Content: If you are an Xfinity TV customer (and you keep Xfinity TV service at your new address) you can continue to access your purchases on your Xfinity TV Box. If you informed us of your move by calling or going online, your movies purchased via Xfinity may automatically be transferred to your new address. (If you did not inform us of your move, or disconnected your service and signed up for Xfinity service again at your new address, contact us within 60 days of disconnecting from your previous account, and request that the movies that you purchased from Xfinity be transferred to your new account.)

Learn more about moving your Xfinity services.