Xfinity Response Center for Critical Service Events

To help customers stay connected with loved ones, Xfinity is waiving charges for calls to Ukraine and Iran, as well as calls, data, and Global Travel Pass usage while in Ukraine, for Xfinity Mobile and Voice customers through June 30, 2023. As a reminder, it’s always free for Xfinity Mobile customers in the U.S. to send SMS text messages internationally.

Xfinity Response Center

Keeping you connected, no matter what

We’re committed to providing you with the support you need, during service impacting events. Learn about the resources we’ve put in place to help keep you prepared and connected.

Ways to stay ready with Xfinity

Real-time service updates

Add mobile number

Think you may have a service outage?

Visit the Xfinity Status Center to check for outages and see potential fixes.

Visit Status Center

Get online

Quickly locate and connect to Xfinity WiFi Hotspots when your Internet is down.

Download app

Chat with us

Get 24/7 help with Xfinity Assistant.

Ask a question

Get prepared with our apps

Get prepared with the Xfinity app

Download the Xfinity app and stay ready for any weather.

View local network outages

Contact an Xfinity representative

Check the status of a service call

Download app

Keep your family entertained with the Xfinity Stream app*

Download the Xfinity Stream app and be ready if your internet goes down.

Download your shows and movies to watch offline

Watch live TV

Get weather updates

Download app

*Xfinity Stream available with Xfinity TV. Content varies depending on level of TV service. Limited Xfinity Stream content available for Xfinity Internet customers.
Streaming content limited to the U.S.
© 2022 Comcast. All rights reserved.

Frequently asked questions

What should I do if my Xfinity service is down?

If your service does go down, check Xfinity.com or the Xfinity app first to see if there's an outage. If it shows an outage for your address, there is no need to call. If it does not show an outage, please let us know so we can alert our technicians. As we work to get everything repaired, you may notice some temporary service interruptions while technicians work to get all the connections restored.

What if my power is out?

A power outage may impact your Xfinity services. If the power is out, your local utility provider will need to restore power before your Xfinity services can be restored. Power must first be restored to both your home - and to the local Xfinity network serving your neighborhood - before our technicians can begin work to restore your Xfinity services. Following that, we’ll work as quickly as we can to safely get your services back up and running.

My home has power, but my Xfinity services still aren’t working. Why?

Once the power is restored in my home, how can I get my Xfinity services back up and running?

Xfinity has you covered

We're here for you before, during, and after severe weather hits

Power outages caused by hurricanes, storms, wildfires, and other weather-related events can cause interruptions to your Xfinity service. You can’t control the weather, but the Xfinity Response Center can you help you stay connected during an unexpected event.

Learn more

Keeping you connected to what matters most

See how we are supporting our customers, our communities, and our employees during the COVID-19 pandemic.

Learn more

More resources

For California customers

How to prepare for and stay informed during a Public Safety Power Shutoff (PSPS) event

Learn more

Tips to stay connected

How to prepare for any type of service impacting event

Learn more

Didn’t find what you’re looking for?

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