To help customers stay connected with loved ones, Xfinity is waiving charges for calls to Ukraine and Iran, as well as calls, data, and Global Travel Pass usage while in Ukraine, for Xfinity Mobile and Voice customers through February 28, 2023. As a reminder, it’s always free for Xfinity Mobile customers in the U.S. to send SMS text messages internationally.
Xfinity Response Center
Stay informed and connected during winter storms
We know it can be frustrating when winter weather interrupts your Xfinity service. That’s why we work before, during, and after storms to keep you connected. Get tips on staying connected and learn more in our FAQs.
Ways to stay ready with Xfinity
Real-time service updates
Sign in to your account on Xfinity.com or the Xfinity app & add your mobile number for updates.
Add mobile number
Think you may have a service outage?
Visit the Xfinity Status Center to check for outages and see potential fixes.
Visit Status Center
Quickly locate and connect to Xfinity WiFi Hotspots when your Internet is down.
Chat with us
Get 24/7 help with Xfinity Assistant.
Ask a question
Get prepared with our apps
Get prepared with the Xfinity app
Download the Xfinity app and stay ready for any weather.
View local network outages
Contact an Xfinity representative
Check the status of a service call
Keep your family entertained with the Xfinity Stream app*
Download the Xfinity Stream app and be ready if your internet goes down.
If your service does go down, check Xfinity.com or the Xfinity app first to see if there's an outage. If it shows an outage for your address, there is no need to call. If it does not show an outage, please let us know so we can alert our technicians. As we work to get everything repaired, you may notice some temporary service interruptions while technicians work to get all the connections restored.
A power outage may impact your Xfinity services. If the power is out, your local utility provider will need to restore power before your Xfinity services can be restored. Power must first be restored to both your home - and to the local Xfinity network serving your neighborhood - before our technicians can begin work to restore your Xfinity services. Following that, we’ll work as quickly as we can to safely get your services back up and running.
It is possible that you may have power in your home but the Xfinity network serving your neighborhood may be damaged or without power, preventing your Xfinity services from working at this time.
If power has been restored to your home and you are still experiencing service interruptions, you may need to reset your modem, router, and/or TV box.
Unplug your modem, router, and/or TV box from its power source.
Wait 30 seconds.
Plug your modem, router, and/or TV box back into the power source.
You can also sign in to Xfinity.com or use the Xfinity app to reboot your equipment.
Xfinity has you covered
We're here for you before, during, and after severe weather hits
Power outages caused by hurricanes, storms, wildfires, and other weather-related events can cause interruptions to your Xfinity service. You can’t control the weather, but the Xfinity Response Center can you help you stay connected during an unexpected event.
Keeping you connected to what matters most
See how we are supporting our customers, our communities, and our employees during the COVID-19 pandemic.
For California customers
How to prepare for and stay informed during a Public Safety Power Shutoff (PSPS) event
Tips to stay connected
How to prepare for any type of service impacting event