Xfinity Response Center

Keeping you connected, no matter what

We’re committed to providing you with the support you need, during service impacting events. Learn about the resources we’ve put in place to help keep you prepared and connected.

Ways to stay ready with Xfinity

Real-time service updates
Sign in to My Account & add your mobile number for updates.
Think you may have a service outage?
Visit the Xfinity Status Center to check for outages and see potential fixes.
Get online
Quickly locate and connect to Xfinity WiFi Hotspots when your Internet is down.
Chat with us
Get 24/7 help with Xfinity Assistant.

Get prepared with our apps

Get prepared with the My Account app

Download the My Account app and stay ready for any weather.
View local network outages
Contact an Xfinity representative
Check the status of a service call

Keep your family entertained with the Xfinity Stream app*

Download the Xfinity Stream app and be ready if your internet goes down.
Download your shows and movies to watch offline
Watch live TV
Get weather updates
*Xfinity Stream available with Xfinity TV. Content varies depending on level of TV service. Limited Xfinity Stream content available for Xfinity Internet customers.
Streaming content limited to the U.S.
© 2022 Comcast. All rights reserved.

Frequently asked questions

Xfinity has you covered

We're here for you before, during, and after severe weather hits

Power outages caused by hurricanes, storms, wildfires, and other weather-related events can cause interruptions to your Xfinity service. You can’t control the weather, but the Xfinity Response Center can you help you stay connected during an unexpected event.

Keeping you connected to what matters most

See how we are supporting our customers, our communities, and our employees during the COVID-19 pandemic.

More resources

For California customers

How to prepare for and stay informed during a Public Safety Power Shutoff (PSPS) event

Tips to stay connected

How to prepare for any type of service impacting event


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