Xfinity is waiving charges for calls, data, and Global Travel Pass usage to and from Ukraine for Xfinity Mobile and Voice customers, from February 20 to August 31, 2022, to help them stay connected with loved ones during this difficult time. Customers will receive credits for any calls and usage fees that have already been incurred within that time. As a reminder, it's always free for Xfinity Mobile customers in the U.S. to send SMS text messages internationally.
Xfinity Response Center

Keeping you connected, no matter what

Ways to stay ready with Xfinity

Real-time service updates
Think you may have a service outage?
Get online
Chat with us

Get prepared with our apps

Get prepared with the My Account app

Download the My Account app and stay ready for any weather.
Green Warning Icon
View local network outages
Green person icon
Contact an Xfinity representative
Green telephone outline icon
Check the status of a service call

Keep your family entertained with the Xfinity Stream app*

Download the Xfinity Stream app and be ready if your internet goes down.
orange download outline icon
Download your shows and movies to watch offline
orange play button outline icon
Watch live TV
orange asterisk outline icon
Get weather updates
*Xfinity Stream available with Xfinity TV. Content varies depending on level of TV service. Limited Xfinity Stream content available for Xfinity Internet customers.
Streaming content limited to the U.S.
© 2022 Comcast. All rights reserved.

Frequently asked questions

Xfinity has you covered

We're here for you before, during, and after severe weather hits

Keeping you connected to what matters most

More resources

For California customers

How to prepare for and stay informed during a Public Safety Power Shutoff (PSPS) event

Tips to stay connected

How to prepare for any type of service impacting event


Chat Bubble icon

Didn’t find what you’re looking for?