To help customers stay connected with loved ones, Xfinity is waiving charges for calls to Ukraine and Iran, as well as calls, data, and Global Travel Pass usage while in Ukraine, for Xfinity Mobile and Voice customers through December 31, 2022. As a reminder, it’s always free for Xfinity Mobile customers in the U.S. to send SMS text messages internationally. 
Xfinity Response Center

Stay informed and connected during winter storms

Ways to stay ready with Xfinity

Real-time service updates
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Get prepared with our apps

Get prepared with the Xfinity app

Download the Xfinity app and stay ready for any weather.
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View local network outages
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Contact an Xfinity representative
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Check the status of a service call

Keep your family entertained with the Xfinity Stream app*

Download the Xfinity Stream app and be ready if your internet goes down.
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Download your shows and movies to watch offline
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Watch live TV
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Get weather updates
*Xfinity Stream available with Xfinity TV. Content varies depending on level of TV service. Limited Xfinity Stream content available for Xfinity Internet customers.
Streaming content limited to the U.S.
© 2022 Comcast. All rights reserved.

Frequently asked questions

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Keeping you connected to what matters most

More resources

For California customers

How to prepare for and stay informed during a Public Safety Power Shutoff (PSPS) event

Tips to stay connected

How to prepare for any type of service impacting event

 

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