Xfinity Response Center

Stay informed and connected during winter storms

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Ways to stay ready with Xfinity

Real-time service updates
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Think you may have a service outage?
Visit Status Center
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Storm-Ready WiFi

Prepare for the next storm

Stay online for up to 4 hours during outages with the peace of mind of internet backup protection.*
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Pricing & other info
Restrictions apply. Only available in areas within range of applicable 4G LTE cellular signal. See pricing and other info for details.

Get prepared with our apps

Get prepared with the Xfinity app

Download the Xfinity app and stay ready for any weather.
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View local network outages
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Contact an Xfinity representative
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Check the status of a service call
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Keep your family entertained with the Xfinity Stream app*

Download the Xfinity Stream app and be ready if your internet goes down.
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Download your shows and movies to watch offline
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Watch live TV
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Get weather updates
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*Xfinity Stream available with Xfinity TV. Content varies depending on level of TV service. Limited Xfinity Stream content available for Xfinity Internet customers.
Streaming content limited to the U.S.
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Frequently asked questions

Xfinity has you covered

We're here for you before, during, and after severe weather hits

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Keeping you connected to what matters most

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More resources

For California customers

How to prepare for and stay informed during a Public Safety Power Shutoff (PSPS) event
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Tips to stay connected

How to prepare for any type of service impacting event

 

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