Xfinity Response Center

Keeping you connected, no matter what

Ways to stay ready with Xfinity

Real-time service updates
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Think you may have a service outage?
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Storm-Ready WiFi

Stay connected even when the unexpected happens

Don’t let unexpected outages disrupt your connectivity again. Storm-Ready WiFi keeps you online during outages with a 4-hour battery backup and unlimited cellular data. 
Explore Storm-Ready WiFi
Pricing & other info
Requires Xfinity Internet. Restrictions apply. Only available in areas within range of applicable 4G LTE cellular signal. See pricing & other info for details. 

Get prepared with our apps

Get prepared with the Xfinity app

Download the Xfinity app and stay ready for any weather.
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View local network outages
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Contact an Xfinity representative
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Check the status of a service call
Download app

Keep your family entertained with the Xfinity Stream app*

Download the Xfinity Stream app and be ready if your internet goes down.
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Download your shows and movies to watch offline
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Watch live TV
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Get weather updates
Download app
*Xfinity Stream available with Xfinity TV. Content varies depending on level of TV service. Limited Xfinity Stream content available for Xfinity Internet customers.
Streaming content limited to the U.S.
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Frequently asked questions

Xfinity has you covered

We're here for you before, during, and after severe weather hits

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Keeping you connected to what matters most

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More resources

For California customers

How to prepare for and stay informed during a Public Safety Power Shutoff (PSPS) event
Learn more

Tips to stay connected

How to prepare for any type of service impacting event


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