We anticipate planned power outages or Public Safety Power Shutoffs (PSPS) during fire season (June-November) in many parts of California. We know these PSPS events have a big impact on your life, so we want you to understand how your service may be impacted and how you can stay informed.
How you may be affected
Xfinity services need commercial power to operate. During a Public Safety Power Shutoff event, Xfinity services like Internet, TV, Voice, and Mobile may stop functioning for homes and businesses after the commercial power is shut off.
It’s also important to note that if you have power in your home, but your Xfinity services are disrupted, the network in your area may be damaged or without power. Once the power is restored to the appropriate portions of the network, we’ll restore your service as soon as it’s safe for our technicians to work.
How to stay informed
We’ll send you a text messages before there is an outage, and again when your services are restored. Just sign in to your account at xfinity.com/myaccount or via the My Account app to make sure your contact information is up-to-date.
Visit https://california.comcast.com/psps/ for more information about PSPS events and your Xfinity services.