Customer support

Xfinity Communities is committed to supporting property managers and residents to ensure they stay seamlessly connected. Please reference the information below to contact the appropriate support team for your needs.

Property manager support

Xfinity Communities Concierge

Your one-stop shop for managing Xfinity services across your community, fast and easy.

Manage resident connectivity and move-ins/move-outs

View network reporting and customer support metrics

Live chat with support agents and submit tickets

Xfinity Bulk Platinum Support

Get dedicated support designed specifically for Xfinity Bulk Property Managers and Staff. Call the Xfinity bulk services phone number or email our team to get assistance with:

• Technical support
• Billing inquiries
• Account cleanup and maintenance

Phone: (855) 307-8483

(available seven days a week, 7:00 a.m.–9:00 p.m. Eastern Time)

Advanced Product Property Support

For properties utilizing Connected Building, Managed WiFi, or WiFi Ready solutions, specialized support is available through our Advanced Product Property Support team:

Xfinity Communities Concierge Portal
Phone: (833) 455-2677
(available seven days a week, 7:00 a.m.–9:00 p.m. Eastern Time)

Resident support

Please note: Property manager support teams cannot access, modify, or manage resident accounts. Residents must contact Xfinity directly for account-specific assistance.

Xfinity on Campus Student Support

Students living in Xfinity on Campus communities have access to dedicated support resources:

Xfinity On Campus Chat Support
(Log in using university credentials)

Phone: (833) 455-2678

Resident Support for Bulk Properties

Residents should continue to manage their services directly through Xfinity Customer Support:

Phone: 1-800-XFINITY
Xfinity Assistant Chat
Xfinity App

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