Our technicians realize the importance of being welcomed into customers’ homes and are focused on making their Xfinity experience the best it can be. That connection is made even stronger when they’re attending to service appointments in their own neighborhoods, where they are a part of the people and community.
Meet Charlie, a Technical Operations Supervisor managing a team of service techs in Portland. Her leadership role means that she coordinates her team’s service appointments and helps them solve customers’ issues every day. “As a supervisor, we are really there to serve our technicians, what they need to get the job done for our customers,” she says. To efficiently handle both the technicians’ and customers’ time, schedules and service procedures must be tightly run by managers like Charlie. Her years of expertise with Comcast have made her a great resource for her team and customers alike.
She refers to her team as “heroes” who are there to swoop in and save the day for customers experiencing inconveniences or issues with their service. After working her way up as a technician, she is now able to support and advise other technicians about their roles, passing on insights from her own experiences.