So much great TV to watch — ever wonder how Comcast brings it to you?

Every month, Comcast pays programmers like networks, local TV station owners and others for the ability to bring their programming to you. That’s right, Comcast pays the programmers – not the other way around. When those contracts near an end, we evaluate the terms to ensure we're delivering our customers the best entertainment at the best value. Sometimes that may result in the content no longer being available to our customers.

Committed to Bringing You the Entertainment You Love

All TV providers like Comcast go through contract negotiations with programmers like networks, local TV station owners and others. We’re committed to bringing you the news, sports and entertainment you love at a great value. If a programmer makes it impossible for us to maintain this commitment, it can force Comcast to remove its channels from your lineup as a last resort. Unfortunately, no matter who you choose for your provider, there is a risk that you may lose access to channels that you’ve come to enjoy. We do everything we can to prevent this from happening and have reached hundreds of agreements without interruption.

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Frequently Asked Questions
How do network fees work?
We pay networks, local TV station owners and others for the ability to deliver their programming to you. The fees vary based on factors such as the type of content, the popularity of the network and the demand for its content.
Why do blackouts happen?
Programmers who demand excessive fees can take away Comcast’s ability to air their channels and shows if a fair agreement cannot be reached prior to the contract expiration date. The result is a network or channel blackout. We realize that losing channels is an inconvenience for you and we work hard to prevent that from happening.
Could my bill be affected by programming fee increases?
Yes. Programming is the number one cost for all video providers, not just Comcast. Programming costs for TV providers increased more than 40% from 2012 through December 31, 2017, according to third party researcher SNL Kagan. We work hard to limit the impact of this on our customers’ bills, averaging less than a 4% increase per year. We are committed to providing the best programming at the best possible value.
Why shouldn’t I just switch to another provider so I can watch my shows?
Losing channels is a possibility with any TV provider. All television providers must reevaluate contracts from time to time. We are committed to providing you with the best entertainment at the best value.
You deserve the best. We're on a mission to deliver the best entertainment and service.

We're focused on respecting your time, simplifying your experience, and making things right if we fall short.

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