We’re working to strengthen your network.

You may have received notice that your area has been identified as a location that needs network improvements. As a result, you may experience a brief service interruption while we work. We will work to make this service interruption as short as possible. Our work will help ensure that as demand increases, you’ll still be able to connect and enjoy your services.

We know how important your service is to you and we understand that any service interruption will be unwelcome. We’re sorry in advance for this inconvenience. Please know we’re committed to doing everything we can to provide reliable services during this unprecedented event.

Stay informed with text alerts

Since our work may affect your service for several hours during the day, we will send real-time text alerts when service interruptions will begin and when your service is fully restored. Log into My Account to add or confirm your mobile number to receive these messages.

Confirm mobile number

The ability to receive text alerts may not be available in your area.

Here's how your service will be affected while we work.

We've also included some tips to help you prepare.

We are making every effort to complete work early in the day and over the weekend to reduce impact to your work days. We anticipate our work will take about three days, and will take place between 7am and 1pm.

On the first day, our crews will be preparing to do their work, which likely won’t cause any service interruptions. The following two days, you may experience intermittent interruptions lasting a few hours at a time.

  • Xfinity TV

    Service interruption for several hours

    TIP: Download your DVR shows to watch offline from the Xfinity Stream app.

  • Xfinity Internet

    Service interruption for several hours

    TIP: Download the Xfinity WiFi Hotspots app to find active hotspots you can use during our construction.

  • Xfinity Voice

    Service interruption for several hours

    911 calls won't be available from your home phone.

    Life Alert and medical monitoring will be affected.

    TIP: Forward your home phone to your cell phone so you can continue to receive calls.

  • Xfinity Home

    Will run on cell backup

    Your home will still be monitored for police, medical and fire emergencies.

    There will be no impact to your Touchscreen, but many features and notifications may not be available on the mobile app and the Subscriber Portal.

    TIP: Use your Touchscreen to access your security system and live video from your camera(s).

Equipment Note: After the installation, be sure to restart your modem to ensure your equipment is ready for the faster network.

Learn more about our fiber installation.