Network improvements are coming to your neighborhood.

If you've received a notice about our upcoming work in your area, you can expect service interruptions for several hours on the day we install new fiber. We know interruptions are inconvenient and appreciate you bearing with us while we make these improvements.

Stay informed with text alerts

Since our work may affect your service for several hours during the day, we will send real-time text alerts when service interruptions will begin and when your service is fully restored. Log into My Account to add or confirm your mobile number to receive these messages.

Confirm mobile number

The ability to receive text alerts may not be available in your area.

Here's how your service will be affected while we work.

We've also included some tips to help you prepare.

  • Xfinity TV

    Service interruption for several hours

    TIP: Download your DVR shows to watch offline from the Xfinity Stream app.

  • Xfinity Internet

    Service interruption for several hours

    TIP: Download the Xfinity WiFi Hotspots app to find active hotspots you can use during our construction.

  • Xfinity Voice

    Service interruption for several hours

    911 calls won't be available from your home phone.

    Life Alert and medical monitoring will be affected.

    TIP: Forward your home phone to your cell phone so you can continue to receive calls.

  • Xfinity Home

    Will run on cell backup

    Your home will still be monitored for police, medical and fire emergencies.

    There will be no impact to your Touchscreen, but many features and notifications may not be available on the mobile app and the Subscriber Portal.

    TIP: Use your Touchscreen to access your security system and live video from your camera(s).

Equipment Note: After the installation, be sure to restart your modem to ensure your equipment is ready for the faster network.

Learn more about our fiber installation.