If you've recently received a notice about our upcoming work in your area, you can expect service interruptions for several hours on the day we install new fiber. We know interruptions are inconvenient and appreciate you bearing with us while we make these improvements.
Since our work may affect your service for several hours during the day, we will send you real-time text alerts letting you know when the service interruptions will begin, and when your service is fully restored. Log into My Account to add or confirm your mobile number to be sure you receive these messages.Confirm mobile number
The ability to receive text alerts may not be available in your area.
We've also included some tips to help you prepare.
TIP: Download your DVR shows to watch offline from the XFINITY Stream app.
TIP: Download the XFINITY WiFi Hotspots app to find active hotspots you can use during our construction.
911 calls won't be available from your home phone.
Life Alert and medical monitoring will be affected.
Your home will still be monitored for police, medical and fire emergencies.
There will be no impact to your Touchscreen, but many features and notifications may not be available on the mobile app and the Subscriber Portal.
TIP: Use your Touchscreen to access your security system and live video from your camera(s).
Some equipment is not compatible with our new fiber.
Sign in to see if any of your devices need to be replaced.
We are installing more fiber throughout our network by replacing some coaxial cable with fiber lines. This will include some construction in your neighborhood and will cause some intermittent interruptions to your service during the day.
In the future, we’ll be able to offer you even more reliable service, greater network capacity and more gig speeds to more homes down the line. That means more downloading, more streaming and more gaming.
The service interruption will include one longer interruption that may last up to 4 hours, followed by several shorter outages. We will be done with all interruptions within 8 hours.
We’ll leave a note on your door 24-72 hours before our work begins. You can also get text alerts and we’ll text you before we begin work and once it’s complete.
Some XFINITY TV boxes will notify you on-screen before we begin work and once it’s complete.
You can check the connection status of your device anytime on My Account. If you are an XFINITY TV customer, check the input on your TV and make sure it's set to the correct input. If your services are still not up and running after the time frame we gave you, click here to chat with one of our agents.