Forgot Your Xfinity Username and Password?

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Person in a desert

red x DON'T

Wander the desert for 6 months in an effort to "find yourself."

Person typing on a keyboard

green checkmark DO

Help us verify your identity by providing some basic information.

Help us verify your identity by providing some basic information.

Option 1

Enter the mobile number associated with your Xfinity account to receive a verification code via text message.

Option 2

Enter the last 4 digits of your SSN, your DOB and phone number.

Option 3

Enter your Xfinity account number, your address and phone number.

Retina eye scan

red x DON'T

Provide us with a military-grade double-retina scan. (We promise, it's not necessary.)

xfinity.com/username login screen

green checkmark DO

Go to xfinity.com/password to update your password.

Woman and dog with matching hairstyles

red x DON'T

Go to the groomer to update your hairstyle.

Password reset confirmation on computer interface

green checkmark DO

Follow the prompts to change/reset your password.

Woman throwing a drink in a man's face

red x DON'T

Follow the dating advice of your bachelor uncle.


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Usernames and passwords

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