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Using Comcast Email if You've Disconnected Your Service

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As a former XFINITY customer, you can still use your Comcast.net email address if you logged into your account in the 90 days prior to disconnecting your service. Your email account will remain active as long as you access it at least once every nine months.

Primary and Secondary Accounts

Just like your primary email account, your secondary email account must also be accessed in the 90 days prior to your disconnecting service in order to continue to use your Comcast email account.

If both accounts were accessed, you can continue to use both Comcast.net email addresses as usual.

Accessing Your Email After Disconnect of Service

After you disconnect your service, you can still access your email account via the methods below:
  • XFINITY Connect (online on your laptop or PC).
  • The XFINITY Connect app.
  • Third-party email applications.

Email Features After Disconnect of Service

After you disconnect your service, you will still have access to the following email features:
  • Calendar.
  • Address book.
  • Managing settings and preferences within My Account.
  • Deactivating email accounts.
  • Changing an existing email address.
You will no longer have access to the following features:
  • Adding new email account(s).
  • Viewing Voice and Text Messaging tabs within XFINITY Connect or the XFINITY Connect app.

Managing Email Settings After Disconnect of Service

Follow these simple steps to manage your Comcast email settings:
  1. Sign into My Account with your Comcast.net email address and password.
  2. Click the Users & Preferences tab at the top of the page.
  3. View the Contact emails section.
    Preferences section of My Account, with Contact emails shown below My profile.

Frequently Asked Questions

For a list of frequently asked questions about accessing and using your Comcast email account after you've disconnected your service, please see our Email FAQs for Former XFINITY Customers article.
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Find this article at:

https://www.xfinity.com/support/internet/using-email-only/

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