Add external email accounts — Xfinity Email help

Manage all of your emails, including Yahoo! and AOL accounts, in one place.

Add an account

1. Sign in to Xfinity Email using your Xfinity ID and password.
2. Click Add mail account from the navigation pane.
   
   
   
3. Enter the email address and password for the account you're adding.
4. Follow the on-screen prompts to set up the external account.
   • Depending on your mail provider, you might be directed to the mail provider's website to accept their terms and conditions.
     
     
     
5. Following set-up, you'll see your external accounts in the navigation pane.
   
   
   
6. After set-up, you can also view your account settings by clicking on the Settings icon at the top-right corner of the page, then clicking Accounts.
   

Add an account manually

If you weren't able to add an external email account using the method above, you can follow these steps to add one manually. Note that you'll need to get the IMAP account settings for your external email from your external email provider. These settings include information for the incoming and outgoing mail servers.

1. If auto-configuration fails, click Yes to continue.
   
   
   
2. When the Add mail account window opens, update all fields and click Save.
   
   
   
3. Once the linking process is complete, you'll see your linked account in the folders list.
   
   
   

If adding the mail account fails, double-check your settings from your third-party service provider and try again.

Additional information

Visit our Online Support Center to find common solutions.

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