XRE-50250 is caused by moving a Seasonal Convenience Plan to a payment arrangement because of a past-due balance.
“Chat with us to resume your Xfinity TV service.
Chat with the Xfinity Assistant using the Xfinity app or head to xfinity.com/chat and type in “seasonal hold” or “billing” to get started. Expect service to resume within 24 hours. You can also call us at 1-800-xfinity.
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XRE-50250”
Common solutions
Did you know there’s a simple way to resolve most issues?
The Xfinity Assistant can guide you through troubleshooting steps, schedule an appointment, or connect you with an agent if needed. Visit Xfinity Assistant to get started. Make a payment to restore your service.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.