You'll see XRE-30250 if you try to watch Xfinity TV before your Seasonal Convenience Plan ends.
“Your seasonal hold is still in place.
To revise the end date you provided, chat with the Xfinity Assistant using the Xfinity app or head to xfinity.com/chat. Type in “seasonal hold” to get started and cancel or change your Seasonal Convenience Plan. Expect service to resume within 24 hours. You can also call us at 1-800-xfinity.
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XRE-30250”
How to end your Seasonal Convenience Plan early
If you want to stop your Seasonal Convenience Plan before the original end date, follow these steps:
- Go to comcastseasonal.com.
- Sign in with your Xfinity ID and password.
- Click the CHANGE SEASONAL CONVENIENCE button, on the Summary page.
- Pick a new end date for your plan.
- Check the box that says, "I certify that I understand and consent to the rates and charges" and click SAVE CHANGES.
If you need help, you can chat with the Xfinity Assistant. Just type "seasonal hold" to get started.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
