XRE-30250 occurs when trying to watch Xfinity TV before the Seasonal Convenience Plan has ended.

“Your seasonal hold is still in place.

To revise the end date you provided, chat with the Xfinity Assistant using the Xfinity app or head to xfinity.com/chat. Type in “seasonal hold” to get started and cancel or change your Seasonal Convenience Plan. Expect service to resume within 24 hours. You can also call us at 1-800-xfinity.

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XRE-30250”

Common solutions

To change your Xfinity Seasonal Convenience Plan to an earlier end date, follow these steps:

Go to comcastseasonal.com.
Sign in using your Xfinity username and password.
Click the CHANGE SEASONAL CONVENIENCE button, on the Summary page.
Adjust the end date of your plan as needed.
Select the checkbox that reads "I certify that I understand and consent to the rates and charges" and click SAVE CHANGES to proceed.

If you encounter any issues or need further assistance, you can chat with the Xfinity Assistant and type "seasonal hold" to get started.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.