XRE-02022 - X1 and Flex error message

Let’s get your entertainment back up and running. Visit xfinity.com or the Xfinity app for important account information.

Next steps

If you want to use Xfinity X1 or Xfinity Flex, you'll need to reconnect your service. If you think you’re seeing this message in error, restart your TV Box.

X1 TV Boxes with a power button:

1. Press and hold the Power button on the front of your TV Box for two seconds.
2. Release the button and wait two additional seconds.
3. Press the Power button once more to turn your TV Box back on. Your service should come back on within a few minutes.
   
   

X1 TV Boxes and Flex streaming TV Boxes without a power button:

1. Unplug the TV Box for 10 seconds.
2. Plug the TV Box back in.
3. You can also restart your TV Box from the Xfinity app. See Restarting your Xfinity X1 TV Box for more information.
   
   

If you continue to experience issues, contact us using the method most convenient for you.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.