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XRE-00314 - Non-pay disconnect - X1 and Flex error message

Message

Let’s get your entertainment back up and running. Visit xfinity.com or the Xfinity app for important account information.

Next steps

If you want to use Xfinity X1 or Xfinity Flex, you'll need to make a payment to restore your service. You can do so using your account or by contacting us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.

Additional information

Visit our Online Support Center to find common solutions.

QR code

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.

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