Your connection appears to be down — XITE on X1 error

This document provides steps for resolving the following XITE on Xfinity X1 error:

• “Your connection appears to be down.
  Check it out and try again.”

Next steps

1. Select the Try again button on the screen to retry.
2. Press Exit on your remote to exit the XITE app.
3. Relaunch XITE.
4. If the issue persists, please refer to the XITE help website.