Xfinity On Campus — Refunds, cancellations, and moves

Xfinity On Campus provides Xfinity Internet and Xfinity Stream services to university students that are living on campus.

If you’re an Xfinity On Campus student, see information about our refund and cancellation policies below.

FAQs

Refunds and cancellations

What is the refund policy?
Services are paid one month in advance. We do not offer refunds once a credit card has been charged.

How do I cancel a subscription? 

To cancel your speed upgrade and switch back to the base speed provided by the college or university, follow the steps below to cancel the subscription. 

Notes:

• Canceling your subscription removes the video or internet upgrade you selected starting on the next billing month. You will still be entitled to your upgraded services for the balance of your current billing month.
• If you want to change your plan, you must cancel your services completely and re-purchase the new service by following the steps below.
  
  

To cancel a subscription online:

1. Go to xfinityoncampus.com and sign in.
2. Go to the Accounts page.
3. Under the Subscriptions tab, click Manage on the right of the service you wish to cancel.
4. Select Cancel Subscription at the bottom of the box and follow the prompts.
   
   

How do I get support? 
If you’re unable to solve your connectivity, speed, or service issue, please follow the steps below. You’ll need to be in your campus housing with the device that’s experiencing issues to follow these steps.

1. Go to xfinityoncampus.com and sign-in.
2. Go to the Support tab.
3. Select the Live Chat icon. From there, you’ll be able to connect to a live chat agent for help. You’ll need:
   • Your university email address.
   • Your campus housing address.
   • Your dorm number (if applicable).
   • Your phone number.
     
     

Note: If you’re contacting us again for an existing issue, please have the ticket number for that issue ready. 

Moves

I’m moving off-campus. Can I sign up for Xfinity services?
If you’re a student moving to or living in off-campus apartments or housing, or you need service after graduation, check out Xfinity Instant TV. It’s a no-contract, month-to-month solution that adds streaming TV service to your Xfinity Internet plan. Additional cable subscription options for off-campus residents can be found by visiting the Xfinity website.