Learn about the Xfinity Mobile manual voicemail menu options you have on your device. Access voicemail
There are three ways to access voicemail using your phone's dial pad: - Press and hold 1.
- Dial *86.
- Dial your Xfinity Mobile phone number.
Voicemail main menu
| Keypress | Description |
| 1 | Listen to messages |
| 2 | Send a message |
| 4 | Personal Options |
Listen to messages (Option 1 from the main menu)
The following options are available after selecting option 1 (Listen to Messages).
| Keypress | Description |
| # | Skip to the next message |
| 5 | Get envelope information |
| 7 | Erase and skip to the next message |
| 9 | Save message and listen later |
| * | Cancel message review |
| To control position during playback, use the top row keys: |
| 1 | Rewind eight seconds |
| 1-1 | Rewind to the start of the message |
| 2 | Pause playback |
| 3 | Fast Forward eight seconds |
| 3-3 | Go to the end of the message |
| Playback is controlled with the second row keys: |
| 4-4 | Slow down playback speed |
| 4 | Go back to normal speed |
| 6-6 | Speed up playback |
| 6 | Go back to normal speed |
| More Options: |
| 0 | More options |
| 0-5 | Envelope information |
| 0 - * | Cancel message review |
Personal options (Option 4 from the main menu)
The following options are available after selecting option 4 (Personal Options) from the main menu.
| Keypress | Description |
| 2 | Change administration options |
| 3 | Greetings or recorded name |
| 3-1 | Personal greeting |
| 3-1-1 | Standard number |
| 3-1-2 | Standard name |
| 3-2 | Extended absence greeting |
| 3-3 | Change recorded name |
| 3-5 | Alternate greeting |
| 3-6 | Establish or change greeting schedule |
| 3-* | Previous menu |
The following options are available after selecting option 2 (Change Administration Options) from the Personal Options menu.
| Keypress | Description |
| 1 | Establish or change general options |
| * | Previous menu |
| 1-1 | Establish or change password |
| 1-3 | Change prompt level - Press 1 for standard
- Press 2 for extended
- Press 3 for rapid
- Press * to cancel
|
| 1-4 | Change message details |
| 1-4-1 | Date and time - Press 1 to turn date and time on
- Press 2 to turn date and time off
|
| 1-4-2 | Name playback - Press 1 to play name only
- Press 2 to play name or telephone number
- Press 3 to play telephone number
- Press 4 to turn name playback off
|
| 1-4-3 | How messages are played back - Press 1 for only message information
- Press 2 for entire message
- Press * to return to the previous menu
|
| 1-4 - * | Previous menu |
| 1-6 | Turn autoplay on or off - Press 1 to turn autoplay on
- Press 2 to turn autoplay off
|
| 1-8 | Change mailbox language - Press 1 for English
- Press 2 for Spanish
|
| 1-9 | Change telephone answering language |
| 1-* | Previous menu |
Additional information
Visit our Online Support Center to find common solutions.
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