Learn about the Xfinity Mobile manual voicemail menu options you have on your device.

Access voicemail

There are three ways to access voicemail using your phone's dial pad:

Press and hold 1.
Dial *86.
Dial your Xfinity Mobile phone number.

Voicemail main menu

Keypress	Description
1	Listen to messages
2	Send a message
4	Personal Options

Listen to messages (Option 1 from the main menu)

The following options are available after selecting option 1 (Listen to Messages).

Keypress	Description
#	Skip to the next message
5	Get envelope information
7	Erase and skip to the next message
9	Save message and listen later
*	Cancel message review
To control position during playback, use the top row keys:
1	Rewind eight seconds
1-1	Rewind to the start of the message
2	Pause playback
3	Fast Forward eight seconds
3-3	Go to the end of the message
Playback is controlled with the second row keys:
4-4	Slow down playback speed
4	Go back to normal speed
6-6	Speed up playback
6	Go back to normal speed
More Options:
0	More options
0-5	Envelope information
0 - *	Cancel message review

Personal options (Option 4 from the main menu)

The following options are available after selecting option 4 (Personal Options) from the main menu.

Keypress	Description
2	Change administration options
3	Greetings or recorded name
3-1	Personal greeting
3-1-1	Standard number
3-1-2	Standard name
3-2	Extended absence greeting
3-3	Change recorded name
3-5	Alternate greeting
3-6	Establish or change greeting schedule
3-*	Previous menu

The following options are available after selecting option 2 (Change Administration Options) from the Personal Options menu.

Keypress	Description
1	Establish or change general options
*	Previous menu
1-1	Establish or change password
1-3	Change prompt level Press 1 for standard Press 2 for extended Press 3 for rapid Press * to cancel
1-4	Change message details
1-4-1	Date and time Press 1 to turn date and time on Press 2 to turn date and time off
1-4-2	Name playback Press 1 to play name only Press 2 to play name or telephone number Press 3 to play telephone number Press 4 to turn name playback off
1-4-3	How messages are played back Press 1 for only message information Press 2 for entire message Press * to return to the previous menu
1-4 - *	Previous menu
1-6	Turn autoplay on or off Press 1 to turn autoplay on Press 2 to turn autoplay off
1-8	Change mailbox language Press 1 for English Press 2 for Spanish
1-9	Change telephone answering language
1-*	Previous menu

Additional information

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