How to link and unlink Xfinity and Apple TV accounts

If you subscribe to the Apple TV app through Apple, you’ll now be able to watch Apple TV content directly from your Xfinity X1 TV Box and some Apple TV channels in the Xfinity Stream app. You’ll just need to connect your existing Apple TV account (billed by Apple) to your Xfinity account.

Once connected, you’ll be able to watch Apple TV sports programming, including Major League Soccer (MLS), Formula 1 (F1), and Major League Baseball (MLB) Friday Night Baseball games.

Here’s how to link your accounts and watch Apple content with Xfinity.

Watch Apple sports channels on X1

1. On your Xfinity X1 guide, you’ll see certain Apple TV programming, including Major League Soccer (MLS), Formula 1 (F1), and Major League Baseball (MLB) Friday Night Baseball games. Click on a channel to authenticate your account and watch content.
   
2. You’ll see a message that you need an Apple TV subscription to watch this content.
   • If you don’t currently subscribe to Apple TV, click Subscribe. See the below section for this step-by-step process.
   • If you’re already subscribed to Apple TV billed by Apple, click Sign-in.
     
3. After clicking Sign-in, you’ll be prompted to scan a QR code to go to your Xfinity account in the Subscription Hub to link your account with Xfinity. You can also go directly to xfinity.com/yoursubscriptions.
   

Link your account in the Subscription Hub

1. Upon scanning the QR code on your TV Box, you’ll be brought to the Xfinity Subscription Hub (xfinity.com/yoursubscriptions).
2. Scroll down to the section titled Other providers, then click Connect.
   
3. You’ll see a notification that you’re leaving Xfinity to connect to Apple TV. Click Connect Apple TV.
   
4. You will now leave xfinity.com and sign in to your Apple account via the Apple website.
5. When you re-launch Subscription Hub, you’ll see that your Apple and Xfinity accounts are now connected.
   
6. Once your accounts are linked, you’ll be able to watch the applicable content on your X1 Box. The channel should automatically refresh.
   

Subscribe to Apple TV with Xfinity

1. If you clicked Subscribe, you’ll be prompted to sign up for Apple TV with Xfinity. You’ll be charged $12.99/month on your Xfinity bill. Click Subscribe.
   
2. You’ll see a message that you are now subscribed to Apple TV with Xfinity. You can now access Apple TV channels via Xfinity X1. The channel will automatically refresh.
   
   • Note: To access the Apple TV app after subscribing to Apple via X1, you’ll need to activate your account via Subscription Hub. To learn more, see Apple TV app on Xfinity X1, Xumo Stream Box from Xfinity, and Flex overview.

Unlink your Xfinity account

1. To unlink your Xfinity and Apple accounts, go to the Xfinity Subscription Hub at xfinity.com/yoursubscriptions.
2. Scroll down to the section titled Other providers, then click Disconnect.
   
3. To proceed with disconnecting your accounts, click Disconnect. Note that your subscription will still be billed by Apple, you just won’t be able to watch Apple TV content on yourX1 TV Box or Xfinity Stream.
   
4. You’ll receive a confirmation message that you’ve successfully disconnected your Apple and Xfinity accounts.
   

Potential error messages

Error: “That didn’t work. Try connecting again.”

• Fix: We are unable to proceed with the transaction. Please try again later.

Error: “Looks like that didn’t work. Try again later if the problem continues.”

• Fix: We are unable to proceed with the transaction. Please try again later.

Apple website error: “Unable to Connect Accounts. This account does not have an Apple TV subscription. To subscribe, go to https://tv.apple.com/ or https://www.xfinity.com.”

• Fix: Go to one of the websites provided to purchase an Apple TV subscription.
• Note: If subscribing directly through Apple TV, after subscribing you will need to go back to the Xfinity Subscription Hub (xfinity.com/yoursubscriptions) in order to link your subscription.

Apple website error: “Unable to Connect Accounts. Connecting accounts is not available in your county or region.”

• Fix: The ability to link/unlink your Apple TV account with Xfinity is only available in the U.S.

Apple website error: “Unable to Connect Accounts. You don't meet the age requirement to connect accounts.”

• Fix: Customers must be 18 plus years old. Sign in using an Apple account with an Apple TV subscription for adults.

FAQs

What if I have questions about Apple TV I didn’t purchase through Xfinity?
If you signed up for the Apple TV app with Apple, billing is managed by Apple. You’ll need to visit Apple TV for support.

How do connected subscriptions work?
If you have subscriptions you didn’t purchase through Xfinity, you can connect them to your Xfinity account and watch on your X1 TV Box, or Xfinity Stream. There’s no charge to connect.

Currently, only Apple TV subscriptions can be connected to your Xfinity account. You’ll continue to be billed by Apple and will still need to manage your subscription with Apple.