Xfinity Gateways (see the overview of Xfinity Gateways for model numbers) have lights that behave differently depending on the status of the device.
Device status and light activity
| Light activity | Status of device | Issue cause or additional action needed |
| No light | Off | N/A |
| White steady light or white steady light with purple tint (post-activation) | On or operational | N/A |
| White steady or blinking light / white steady or blinking light with purple tint (during activation) | Limited operational | If you haven’t yet activated your device, follow the steps outlined in your Getting Started guide. |
| Red steady light | No internet connection | We're having trouble connecting with your device. Contact us for help. |
| Blue blinking light | WPS mode | Your gateway is trying to make a connection with another wireless device. Once connected, your new device should be up and running. |
| All other color combinations | Connecting to Xfinity systems | Wait for about 15 minutes for this cycle to complete. If you’re still having issues connecting, contact us for help. |
For details about Xfinity Gateways, see the overview of Xfinity Gateways. If you’re still having issues, troubleshoot here.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
