Message
This article provides instructions on resolving the XRE-22 SRM-9020 "Subscription Required" error.
When this error occurs, you'll see the following message on your device:
- "Please Contact Us. To watch this On Demand program, please call 1-800-xfinity and select the option for billing. We apologize for any inconvenience."
Next steps
If you continue to experience issues, contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.
