This article provides instructions on resolving the XRE-22 SRM-9004 "Unable to Play Video" error. When this error occurs, you'll see the following message on your device:
- "Sorry we’re having some trouble. This program is not available to watch at the moment. Please try again in a few minutes. XRE-22 SRM-9004"
Next steps
To resolve this issue, you may need to restart your TV Box. For more information, please see Restart your X1 TV Box.
If you continue to experience issues, contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
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