"XRE-22 SRM-20 - This TV box is unable to play this content."
Next steps
Try these troubleshooting tips:
- You may need to upgrade your equipment. Visit xfinity.com/equipmentupdate to see if you're eligible for a new TV Box — at no additional cost.
- Try restarting your TV Box by clicking the Restart box option shown on the TV screen.
If you continue to experience issues, contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.
