"XRE-22 SRM-20 - This TV box is unable to play this content."
Next steps
Try these troubleshooting tips:
- You may need to upgrade your equipment. Visit xfinity.com/equipmentupdate to see if you're eligible for a new TV Box — at no additional cost.
- Try restarting your TV Box by clicking the Restart box option shown on the TV screen.
If you continue to receive this error message, we're here to help. Chat with us through the Xfinity app or visit xfinity.com/chat.
