Learn how to resolve the XRE-03137 error code.
Message
XRE-03137 is caused by a temporary signal issue or interference outside the home.
“Sorry, we’re having trouble connecting. Our system is unable to connect at this time. Thanks for your patience while our teams work to fix the issue as quickly as possible.”
Common solutions
Did you know there’s a simple way to resolve most issues?
The Xfinity Assistant can guide you through troubleshooting steps, schedule an appointment, or connect you with an agent if needed. Click the Xfinity Assistant or scan the QR code with your smartphone to get started.
You can also try the following:
- Ensure all TV connections are tight.
- Select Try Again on-screen.
- Perform a restart of the X1 TV Box or unplug your TV Box for one to two minutes and then plug it back in.
- Simply say “Restart TV Box” into your Xfinity Voice Remote.
Most of the time, this error fixes itself in about an hour. Sometimes, it might take longer. You can watch live or On Demand videos using the Xfinity Stream app on your phone, smart TV, or computer.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.