This article provides instructions on resolving the "XRE-03040 - Sorry, We're Having Some Trouble" error.

When this error occurs, you will see the following message on the screen:

"Sorry, we're having some trouble.
Please tighten your cable connections then restart all of your TV Boxes to fix this issue. While the restart is in progress, you will not be able to watch TV and recordings may be interrupted."

Next steps

To resolve this issue, you may need to restart your TV Box. To do so, select the Restart All button beneath the error message. Learn more about restarting your TV Box.

If you continue to experience issues, please contact us.

Additional information

Visit our Online Support Center to find common solutions.

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Need additional support? Ask Xfinity Assistant.