Video error messages are a result of occasional system and account issues. These messages give a simple overview of what might have happened and what is the simplest solution you can do to resolve the issue yourself. We suggest that you follow these solutions to keep from the inconvenience of having to contact us for resolution.
These common solutions are what we have used to resolve the issue that is resulting in the error. Any solution attempts before contacting us will save you time and potentially get you back to enjoying your entertainment experience.
When this error occurs, you’ll see the following message:
- "Something’s not working. Sorry about that. We’ll have this fixed shortly so please try again later. RDK 03033."
Common solutions
- Ensure that you have internet connectivity and are not affected by a system outage.
- Go to xfinity.com/support/status or use the Xfinity app to check for service interruptions.
- All of your cable connections should be tight (if applicable) and make sure that the TV Box is not in a cabinet or behind an object that might obstruct the WiFi signal.
- Power cycle the TV Box by unplugging it for one to two minutes and plugging it back in.
- If you’re unable to power cycle the TV Box, try restarting it by saying “Restart TV Box” into your Xfinity Voice Remote or hold down the power button on your TV Box, if applicable.
- For more information, please see Restart your X1 TV Box.
Next steps
Occasionally, we do experience issues that might take some additional time to resolve. If you continue to experience the same issue(s) after four hours, use Xfinity Assistant 24/7 for additional help and to chat with an agent.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
