We do offer the option to install your own Xfinity services whenever possible, but there are times when a professional installation is required.
There are a few reasons you may not be eligible for a Getting Started kit:
- If an address has never had Xfinity service in the past, a technician may need to install a cable line to deliver Xfinity services to the property.
- If an address has not had Xfinity service for the past 12 months, a technician will have to check that the cable line is properly fitted and delivering a signal.
- In some areas, customers can self-install service even if their home has not had active service in over 12 months. A technician is scheduled to check the outside connection, and no one is required to be home at that time.
- If an installation is complex or includes four or more pieces of equipment, a professional installation is recommended.
If you think your existing cable line wasn't installed properly or is delivering a poor signal, our experienced technicians will test the line with special tools to optimize the performance of your Xfinity services.
Prepare for your installation
To make sure you're fully prepared for your installation, please refer to this installation preparation article.
From our products to our people, we're committed to delivering the best experience possible so you can do more and enjoy more of what you love. It's all a part of our commitment to you.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.