Whole Home WiFi evaluates your network performance to help ensure the most WiFi coverage throughout the home. This article provides information on how to begin the Whole Home WiFi evaluation as well as the next steps to take once it’s complete.

Whole Home WiFi Evaluation

You should connect all your WiFi-enabled devices as soon as possible following activation of your xFi Gateway.
- If you're an existing customer who signs up for xFi Complete but currently has an ineligible Gateway, you'll be sent an eligible xFi Gateway.
- The evaluation will begin when the new xFi Gateway is activated.
You’ll receive an email highlighting the benefits of xFi Complete and notifying you that the Whole Home WiFi evaluation has begun within one day of activating the Gateway.
After the initial 14-day assessment period, you’ll receive additional emails with information about your xFi network performance.
- You may receive recommendations to further optimize your network.
After the Whole Home evaluation is complete, the results are sent to the primary email address on file.
Depending on the results, you’ll receive one of two emails indicating:
- Email One: Your coverage is looking great.
  - Note: If you receive this email, you don’t need to take any action.
- Email Two: You can improve your home WiFi coverage with an xFi Pod.
  - Note: If you receive this email, you're eligible to receive an xFi Pod at no additional cost.
    - The xFi Pod must be redeemed using the link in the email and will be shipped within five to seven business days of redemption.
    - The same online order link will be available in xFi's Notification Center and the xFi Pod Redemption tile in the Overview tab of the Xfinity app.

Six-Month Checkup

If you are not recommended for an xFi Pod, you’ll receive another evaluation every six months for 24 months or until you receive an email indicating that you may benefit from an xFi Pod.
- Note: We'll only send an email if we determine you can benefit from an xFi Pod.
- Email: You can improve your home WiFi coverage with an xFi Pod.
  - This email will include a link to order an xFi Pod at no additional cost.
  - The same online order link will be available in xFi's Notification Center and the xFi Pod Redemption tile in the Overview tab of the Xfinity app.