Whole Home WiFi evaluates your network performance to help ensure the most WiFi coverage throughout the home. This article provides information on how to begin the Whole Home WiFi evaluation as well as the next steps to take once it’s complete.

Whole Home WiFi Evaluation

You should connect all your WiFi-enabled devices as soon as possible following activation of your xFi Gateway. You’ll receive an email within a day of activating the Gateway, highlighting the benefits of xFi Complete and notifying you that the Whole Home WiFi evaluation has begun. After the initial 14-day assessment period, you’ll receive additional emails with information about your xFi network performance. You may receive recommendations to further optimize your network. Note: Existing customers who sign-up for xFi Complete but currently have an ineligible Gateway will be sent an eligible xFi Gateway. The evaluation will begin when the new xFi Gateway is activated.

After the Whole Home evaluation is complete, the results are sent to the primary email address on file. Depending on the results, you’ll receive one of two emails indicating:

Our results show that your WiFi is providing reliable coverage where you use it most.

Or

Your most recent review shows that your WiFi coverage may benefit from an xFi Pod, available to you at no additional cost. This email will include a link to order an xFi Pod; once completed, the xFi Pod will arrive within five to seven business days. The same online order link will be available in xFi's Notification Center and the xFi Pod Redemption tile in the Overview tab of the Xfinity app or xFi website.

Six-Month Check-up

If you are not recommended for an xFi Pod, you’ll receive another evaluation in six months. Depending on the results of the second evaluation, you’ll receive one of two emails indicating:

Your coverage is still looking great!

Or

Your most recent review shows that your WiFi coverage may benefit from an xFi Pod, available to you at no extra cost. This email will include a link to order an xFi Pod at no additional cost. The same online order link will be available in xFi's Notification Center and the xFi Pod Redemption tile in the Overview tab of the Xfinity app or xFi website.