Whole Home WiFi evaluates your network performance to help ensure the most WiFi coverage throughout the home. This article provides information on how to begin the Whole Home WiFi evaluation as well as the next steps to take once it’s complete.
Whole home WiFi evaluation
- You should connect all your WiFi-enabled devices as soon as possible following activation of your Xfinity Gateway .
- If you're an existing customer who signs up for xFi Complete but currently has an ineligible Gateway, you'll be sent an eligible Xfinity Gateway.
- The evaluation will begin when the new Xfinity Gateway is activated.
- You’ll receive an email highlighting the benefits of xFi Complete and notifying you that the Whole Home WiFi evaluation has begun within one day of activating the gateway.
- After the initial 14-day assessment period, you’ll receive additional emails with information about your xFi network performance.
- You may receive recommendations to further optimize your network.
- After the Whole Home evaluation is complete, the results are sent to the primary email address on file.
- Depending on the results, you’ll receive one of two emails indicating:
- Email one: Your coverage is looking great.
- Note: If you receive this email, you don’t need to take any action.
- Email two: You’re eligible for a WiFi Extender at no extra cost.
- Note: If you receive this email, you're eligible to receive an WiFi Extender at no additional cost.
- The WiFi Extender must be redeemed using the link in the email and will be shipped within five to seven business days of redemption.
- The same online order link will be available in the Notification Center and the WiFi Extender Redemption tile in the Overview tab of the Xfinity app.
- Note: If you receive this email, you're eligible to receive an WiFi Extender at no additional cost.
- Email one: Your coverage is looking great.
Six-month checkup
- If you are not recommended for an WiFi Extender, you’ll receive another evaluation every six months for 24 months or until you receive an email indicating that you may benefit from an WiFi Extender.
- Note: We'll only send an email if we determine you can benefit from an WiFi Extender.
- Email: You're eligible for a WiFi Extender at no extra cost.
- This email will include a link to order an WiFi Extender at no additional cost.
- The same online order link will be available in the Notification Center and the WiFi Extender Redemption tile in the Overview tab of the Xfinity app.
Additional information
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