Xfinity Mobile offers early upgrades for customers interested in getting a new device before they have fully paid for their current device. Read more to see if you qualify.
Eligibility
Note: If you have Mobile Plus or Premium Unlimited service, you can upgrade anytime.
To qualify for an early upgrade:
- You must have an active Xfinity Mobile account in good standing.
- You must have purchased your device through Xfinity on a device payment plan (DPP) and have paid off at least 50% of the DPP balance.
- If you haven't paid 50% of the total cost of your device but still wish to upgrade, you can make an additional payment at any time to reach this threshold.
- You must buy your new device from Xfinity.
- You must send your old device back to us and it must be in good, working condition.
If you start your upgrade at an Xfinity Mobile store, you may turn over your device to us in the store. If you start your upgrade online or over the phone, or if your device is being delivered or shipped to you at a later date, your old device must be sent to us within 21 days from the date your new device is shipped to you.
To see your device’s early upgrade eligibility, you can log in to the Xfinity app or your account online.
Xfinity app
- Sign in to your account using the Primary or Managers Xfinity ID and password.
- From the Services tab, select Mobile lines and data usage located within the Mobile services card.
- Once you’re on the Xfinity Mobile landing page, select the phone line you’d like to upgrade.
- Under Your devices, select your device and search for Device management. If your device is eligible you will see You can get an early device upgrade.
xfinity.com/mobile
- Log in to your account and select the Devices tab.
- Eligible devices will appear as Eligible for early upgrade.
- Select the phone you want to upgrade.
- Select Replace your Device to select a new device.
- Select Shop new devices or Bring your own.
- For more information about bringing your own device, see how to bring your own device (BYOD) to Xfinity Mobile.
- Select Shop new devices or Bring your own.
- Pick the new phone you want to purchase from the available choices.
- Select the color, storage size, and if you want to trade in a phone.
- Select the phone you’re replacing.
- From here you can see if you are eligible to upgrade anytime, Early Upgrade, or trade-in a device you own.
- If you’re an Xfinity Mobile-only customer, you’ll have the ability to edit the shipping address to match the account holder’s new home address and consent to an external credit check.
- Only the account holder can consent to a credit check.
You can also request an early upgrade by:
- Visiting your nearest Xfinity Retail Store.
- Calling Xfinity at 1-888-936-4968.
Note: If you have Mobile Plus or Premium Unlimited service, you can upgrade anytime.
Once you buy your new phone and you’ve returned the old phone to an Xfinity Retail Store or shipped back in good, working condition, Xfinity will waive the remaining balance due on your old phone.
Preparing your device for an upgrade
Before returning or trading in your phone, you will need to remove all information it — including your confidential, proprietary, or personal information.
If you have any questions about erasing personal information from your device:
- Refer to the owner's manual.
- Check the manufacturer's website.
- Review Xfinity’s device troubleshooting support page.
Once you do a factory reset on your Apple or Android phone, you will not be able to access any information or data on it.
FAQs
Payments and fees
How will the payments work on my new device?
Once you've met all the requirements and your early upgrade is complete, we'll waive the remaining payments on your current device. You can buy a new phone outright or start a new device payment plan.
Are there any fees for an early upgrade?
If you don't have Xfinity Mobile Care (XMC), you must pay an early upgrade fee.
| If you're upgrading from a(n)... | The fee is... |
| Apple device | $30 |
| Google device | $50 |
| Samsung device | $70 |
| Motorola device | $50 |
Do I still have to pay an additional fee if I have XMC?
If you're enrolled in XMC, your early upgrade fees are covered, so you don't have to pay an additional fee to upgrade. Learn how XMC works.
Note: You may still need to make additional payments to reach the 50% payoff threshold to be eligible for the early upgrade program.
Devices
Which mobile devices can be upgraded?
All devices purchased through Xfinity Mobile that have been paid off 50% or more are eligible to be upgraded.
What happens if my device is deemed ineligible (broken, damaged, or the wrong IMEI)?
Your device may be deemed ineligible if it's broken, damaged, or has the wrong IMEI. If this is the case, the device will be returned to you. You'll keep the new device, and the new device balance will be the full price without any discounts or credits applied. Any promotional offers for the new device will be removed.
If the old device hasn't been fully paid off yet, that balance will also return to your billing statement, and you'll be responsible for paying the remaining balance.
If the old device is deemed ineligible, you may opt to return the new device, as long as it's returned within the 14-day return and exchange policy window. After this time, the new device is no longer able to be returned.
Note: If your device is returned due to the wrong IMEI, you'll need to contact Xfinity for further support.
I have Xfinity Mobile’s Mobile Plus or Premium Unlimited service. How do I upgrade my phone?
You can upgrade anytime. See how to upgrade your phone with Xfinity Mobile’s Mobile Plus or Premium Unlimited service anytime.
I'm enrolled in Apple's upgrade program. If I buy my new device through Apple, will it work with Xfinity Mobile?
Devices purchased through Apple can be added to a new or existing line with Xfinity Mobile.
If you choose to buy your device directly from Apple, be sure to select the Buy without a carrier option during the order process. When you get your device, bring it to an Xfinity Retail Store or chat with us.
If you already have an Xfinity Mobile pSIM card or purchased an eSIM-compatible device:
- Log in to your account using the Primary or Manager’s Xfinity ID.
- Visit the Devices page to set up your new phone on an existing Xfinity Mobile line of service.
What if my current device is paid off?
If your current device is paid off, you can buy a replacement device any time. To buy a replacement device, visit the shop page to select a new device on an existing Xfinity Mobile line of service.
When looking to replace your paid-off device, consider trading in your old device for either a limited time trade-in offer, if available, or a mailed check. To learn more, see how to trade in an old device with Xfinity Mobile.
