Xfinity offers early upgrades for customers interested in getting a new phone before they have fully paid for their current phone. Read more to see if you qualify.
Eligibility
Note: If you have Xfinity Mobile’s Premium Unlimited service, you can use the Elite Upgrade program to upgrade your phone up to two times per year.
To qualify for an early upgrade:
- You must have an active Xfinity Mobile account.
- You must have paid off at least 50% of your current phone’s device payment plan (DPP).
- If you haven't paid 50% of the total cost of your phone but still wish to upgrade, you can make an additional payment at any time to reach this threshold and become eligible for an Early Upgrade.
- You must buy your new phone from Xfinity.
- The old phone must be in good, working condition.
If Xfinity is mailing your new device to you, you will need to mail your old phone to Assurant to complete the upgrade. You must ship it through USPS to be received by Assurant, the trade-in partner, within 21 days of the new phone shipping out to you.
To see your phone’s early upgrade eligibility, log in to your account and select the Devices tab. Eligible devices appear as Eligible for an early upgrade.
You can request an early upgrade by:
- Visiting your nearest Xfinity Retail Store.
- Ordering a new phone online from xfinity.com/mobile.
- Calling Xfinity at 1-888-936-4968.
Once you buy your new phone and you’ve returned the old phone to an Xfinity Retail Store or shipped back in good, working condition, Xfinity will waive the remaining balance due on your old phone.
Preparing your phone for an upgrade
Before trading in your phone, you will need to remove all information it — including your confidential, proprietary, or personal information.
If you have any questions about erasing personal information from your device:
- Refer to the owner's manual.
- Check the manufacturer's website.
- Review Xfinity’s device troubleshooting support page.
Once you do a factory reset on your Apple or Android phone, you will not be able to access any information or data on it.
FAQs
Payments and fees
How will the payments work on my new phone?
Once you've met all the requirements and early upgrade is complete, we'll waive the remaining payments on your current phone. You can buy a new phone outright or start a new monthly payment plan.
Are there any fees for an early upgrade?
If you don't have the Xfinity Mobile Care (XMC), you must pay an additional fee for an early upgrade, plus any additional payments needed to reach 50% payoff threshold. See the table below for details.
| If you're upgrading from a(n)... | The fee is... |
| Apple device | $30 |
| Google device | $50 |
| Samsung device | $70 |
| Motorola device | $50 |
Do I still have to pay an additional fee if I have XMC?
If you're enrolled in XMC, your early upgrade fees are included, so you don't have to pay an additional fee to upgrade. Learn how XMC works.
Note: You may still need to make additional payments to reach the 50% payoff threshold to be eligible for the early upgrade program.
Devices
Which mobile devices can be upgraded?
All phones purchased through Xfinity Mobile that have been paid off 50% or more are eligible to be upgraded.
The upgraded device may be paid in full or through a DPP. Tablets and smartwatches are not eligible at this time for the early upgrade program.
What happens if my device is deemed ineligible (broken, damaged, or the wrong IMEI)?
Your device may be deemed ineligible if it's broken, damaged, or has the wrong IMEI. If this is the case, the device will be returned to you. You'll keep the new device, and the new device balance will be the full price without any discounts or credits applied. Any promotional offers for the new device will be removed.
If the old device hasn't been fully paid off yet, that balance will also return to your billing statement, and you'll be responsible for paying the remaining balance.
If the old device is deemed ineligible, you may opt to return the new device, as long as it's returned within the 14-day return and exchange policy window. After this time, the new device is no longer able to be returned.
Note: If your device is returned due to the wrong IMEI, you'll need to contact Xfinity for further support.
I have Xfinity Mobile’s Premium Unlimited service. How do I upgrade my phone?
You can use the Elite Upgrade program to upgrade your phone up to two times per year.
I'm enrolled in Apple's upgrade program. If I buy my new device through Apple, will it work with Xfinity Mobile?
Devices purchased through Apple can be added to a new or existing line with Xfinity Mobile.
If you choose to buy your device directly from Apple be sure to select the Buy without a carrier option during the order process. When you get your device, bring it to an Xfinity Retail Store or chat with us.
If you already have an Xfinity Mobile nanoSIM card or purchased an eSIM-compatible device:
- Log in to your account.
- Visit the Devices page to set up your new phone on an existing Xfinity Mobile line of service.
What if my current phone is paid off?
If your current device is paid off, you can buy a replacement device any time. To buy a replacement device, visit the shop page to select a new device on an existing Xfinity Mobile line of service.
When looking to replace your paid-off device, consider trading in your old phone for either a limited time trade-in offer, if available, or a mailed check. To learn more, see how to trade in an old phone with Xfinity Mobile.