If you forgot your Netflix username or password, simply go to netflix.com/loginhelp.
If you have Xfinity X1 service and don't see the tile, you don't have a compatible X1 TV Box. To access the Netflix app, you need an X1 TV Box (RNG150 devices aren't eligible) or a streaming TV Box with Xfinity Flex service.
Note: If you have an RNG150 device and want to swap it for a Netflix-compatible TV Box, see our instructions on exchanging X1 TV Boxes.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.