Thanks to TRS, people with speech and/or hearing disabilities can use standard voice telephones to call friends and family.
Xfinity Voice customers can use standard voice phones to place TRS calls. It’s a free service available for local and long-distance calls in:
- All 50 states.
- The District of Columbia (D.C.).
- Puerto Rico.
- The United States (U.S.) territories.
To learn more, see the Federal Communications Commission’s (FCC) consumer guide.
Xfinity Mobile also offers real-time text (RTT), learn more about it in Use RTT on Xfinity Mobile.
How it works
You can dial 711 to connect to certain forms of TRS.
Text-to-Voice TTY-based TRS is a "traditional" service that uses a text phone (TTY). It has operators called CAs that facilitate calls between people with hearing and speech disabilities and other individuals. Either a person with a hearing or speech disability, or a person without such disability can start a TRS call. When a person with a hearing or speech disability starts a TRS call:
- The person uses a TTY or other device to call the TRS relay center. They give a CA the number they want to call.
- The CA places an outbound voice call to that person. When the other party answers, the assistant will ask, “Hello, this is the relay service. Have you received a relay call before?”
- The CA then serves as a link for the call by relaying the text of the calling party in voice to the called party and converting to text what the called party voices back to the calling party.
Additional information
Visit our Online Support Center to find common solutions.
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