Find out what to do if you have issues with your Xfinity Home touchscreen.
What you'll need
- Xfinity Home
- Access to your Xfinity Home touchscreen
Difficulty
Easy
The screen is blank
- Tap the screen to confirm it's not in sleep mode.
- If your touchscreen has side buttons or a Home button underneath the screen area, press one to confirm the touchscreen is not in sleep mode.
- Confirm the touchscreen is plugged in to a working power outlet that's not controlled by a light switch.
- If it is plugged in, unplug the touchscreen from the power outlet, wait a few seconds and then plug it back in.
- If it is not plugged in, the touchscreen is running on battery backup and the screen automatically turns off to save battery life.
- Plug the touchscreen into a working power outlet that's not controlled by a light switch.
- If the screen is still blank, contact us.
The touchscreen doesn't look right
- Unplug the touchscreen from the power outlet, wait a few seconds and then plug it back in.
- If it does not get better, contact us.
The touchscreen displays an alert
You will get an alert if your touchscreen or one of your devices has a problem. Learn about alerts and how to resolve them.
I want to check the touchscreen's internet connection
If your touchscreen loses internet connection, you will get a message to help you troubleshoot.
If you don't get this type of message, but think there is a problem with the internet connection, check the connection.
I need to restart the touchscreen
You usually don’t need to restart your touchscreen unless Xfinity Home support tells you to. Learn how to restart your touchscreen.
Weather isn't working
- Confirm the touchscreen is connected to the internet.
- Review the I want to check the touchscreen's internet connection section above.
- Wait 15 to 20 minutes.
- When the internet connection is working, the weather is automatically updates about every 15 minutes.
- If the weather is still not working, contact us.
I can't hear my touchscreen
If you can't hear your touchscreen, adjust the volume or turn on the Keypad chime.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.