If your Xfinity Home system or touchscreen lost network connectivity or is offline, some features of your Xfinity Home service may not work properly. Follow these steps to restore your connection to the internet as soon as possible.
Check for common problems
- Confirm the touchscreen is plugged into a working power outlet that isn't controlled by a light switch.
- Make sure the power cable is plugged securely into the back of the touchscreen.
- Confirm the touchscreen is where it was first installed. Never move the touchscreen from its original location.
- Check your connection to the internet.
Check connection to the internet
Let's find out if your touchscreen is connected to the internet.
- On your Home screen:
- Swipe up to open the dashboard (if applicable), tap the gear icon, then tap Devices.
- Enter your four-digit Master Keypad Code.
- On the Categories screen, tap Advanced Settings.
- Tap Connectivity.
- Tap Test Connectivity.
- Tap Next to start the test. If a connection passes the test, you will get a green check mark.
- If you get a red X, follow the steps to restart your touchscreen.
Restart your touchscreen
- On your Home screen:
- Swipe up to open the dashboard (if applicable), tap the gear icon, then tap Devices.
- Enter your four-digit Master Keypad Code.
- On the Categories screen, tap Advanced Settings.
- Tap Restart Touchscreen.
- Enter your four-digit Master Keypad Code.
That's it — the touchscreen will take about one to three minutes to restart. If your connection is not fixed, contact us.
Additional information
Visit our Online Support Center to find common solutions.
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