Learn what to do when you have a problem with a Centralite Thermostat connected to your Xfinity Home system.

What You'll Need

Difficulty
Medium

Make sure that the Thermostat has been configured and tested before you begin pairing. Professional installation of Centralite Thermostats is required for Xfinity Home customers. Configuration and testing is part of the installation process. If you need to reset or reconfigure a Thermostat, contact us to schedule an appointment.
Make sure that the network indicator icon on the Thermostat is blinking.
If it's not blinking, reset the Thermostat.
Try to pair your Thermostat again.

Carefully remove the Thermostat cover.
While pressing the Hold button, press and release the black Reset button at the top-left of the Thermostat.
When the temperature appears on the screen, release the Hold button.
Replace the Thermostat cover.

Replace all four batteries with lithium AA batteries or have an electrician or HVAC professional connect a power or "C-wire" (common wire).

Make sure that your power was turned back on after the Thermostat was installed.
Make sure the Thermostat is wired correctly and the correct wires go to the correct terminals. Contact us to get professional assistance.