Introduction

Learn what to do when you have a problem with a Centralite Thermostat connected to your Xfinity Home system.

What You'll Need

Xfinity Home
Access to the Thermostat with which you're having trouble

Difficulty
Medium

What Problem Are You Having?

I Can't Get the Thermostat to Pair With Xfinity Home
How Do I Reset My Thermostat?
The Touchscreen Displays a Communication Failure Warning for My Thermostat
The Touchscreen Displays a Low Battery Warning for My Thermostat
My Thermostat's Battery Didn't Last as Long as Expected
The Thermostat Doesn't Turn on My Heating and Cooling System

I Can't Get the Thermostat to Pair With Xfinity Home

Make sure that the Thermostat has been configured and tested before you begin pairing. Professional installation of Centralite Thermostats is required for Xfinity Home customers. Configuration and testing is part of the installation process. If you need to reset or reconfigure a Thermostat, contact us to schedule an appointment.
Make sure that the network indicator icon on the Thermostat is blinking.
If it's not blinking, reset the Thermostat.
Try to pair your Thermostat again.

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How Do I Reset My Thermostat?

Carefully remove the Thermostat cover.
While pressing the Hold button, press and release the black Reset button at the top-left of the Thermostat.
When the temperature appears on the screen, release the Hold button.
Replace the Thermostat cover.

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The Touchscreen Displays a Communication Failure Warning for My Thermostat

If you've had a low battery warning recently, learn how to replace the batteries in your Thermostat.
Reset the Thermostat.

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The Touchscreen Displays a Low Battery Warning for My Thermostat

Replace all four batteries in your Thermostat.

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My Thermostat's Battery Didn't Last as Long as Expected

Replace all four batteries with lithium AA batteries or have an electrician or HVAC professional connect a power or "C-wire" (common wire).

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The Thermostat Doesn't Turn on My Heating and Cooling System

Make sure that your power was turned back on after the Thermostat was installed.
Make sure the Thermostat is wired correctly and the correct wires go to the correct terminals. Contact us to get professional assistance.

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