Xfinity Home touchscreens use cellular technology to deliver alarm events to the central monitoring station when a broadband connection is not available.
To make sure our touchscreens keep pace with changes to cellular networks, Xfinity upgraded cellular technology for select models with a replacement power adapter. The new power adapter is offered free of charge.
If you have a rented touchscreen, reach out to Xfinity.
FAQs
How do I request a power adapter?
Please call 1-800-XFINITY and speak to an Xfinity Home Repair agent for help getting the adapter.
Why do I need to replace my adapter?
Cellular network providers are upgrading their cellular networks nationwide. Your touchscreen uses the cellular network as a backup connection when a broadband connection is not available. The new adapter gives upgraded cellular connection. Without it, your system cannot get professional monitoring services during a WiFi or power outage.
How does the power adapter keep my home connected during a power outage?
The new adapter has a backup battery. This lets it keep its connection with the cellular network during power outages. Its battery is rated to last for 24 hours, just like the battery in the touchscreen.
Does my touchscreen need to be replaced?
No, once you install your new adapter, your touchscreen has access to the cellular network.
Can I replace my touchscreen?
Yes, you can buy a new touchscreen. If you do, you also need to have a technician install it for a fee. This technician will also test and re-certify all your Xfinity Home devices.
Do I need any special tools or knowledge to replace the power adapter?
No. We send a Self-Replacement kit with the adapter, instructions and any tools needed. Replacing should take less than ten minutes.
Will this change how I arm or disarm my system?
No. There is no change in how you access or use your Xfinity Home system.
Is there a cost?
No. There is no cost to you for the replacement.
What do I do with the old adapter?
Once you install the new adapter, you no longer need the old one. Please do not throw the old one in the trash. Check with your local waste carrier or your local laws to find where it can be recycled.
Additional information
Visit our Online Support Center to find common solutions.
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