At times, you may receive service notifications (also known as TV alerts) through a pop-up on your non Xfinity X1 TV Boxes. These TV alerts inform you of potential or required updates to your service.
Learn how to turn on-screen notifications on or off through your legacy TV Box.
Turn TV alerts on or off
- Press the Menu button on your remote control.
- Highlight Main Menu, and press OK.
- Using the arrow keys on your remote, highlight Interactive TV and press OK.
- Using the arrow keys on your remote, highlight Notifications and press OK.
- Scroll down to Service Notifications, and then use the right or left arrow keys to turn notifications On or Off.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
