Cable connections can become loose over time, leading to various service issues. The number one thing you can do to make sure you're getting the best quality Xfinity service is to make sure your connectors, at both the device end and the wall end, are always tight.
Tighten your connections
From time to time, it is important to check all your connections to each piece of your equipment in your home. This includes your TV Boxes, wireless gateways, modems, and routers.
- First, locate the connection between the cable and the wall, and twist it to the right as far as it will go.
- A good rule to go by is "finger-tight." Make it as tight as you can without the help of a wrench or tool.
- Next, find the point where the cable connects to the back of your equipment.
- Again, twist the connection to the right, finger-tight.
- Repeat this process for each TV Box, wireless gateway, modem, and router in your home.
Additional information
Visit our Online Support Center to find common solutions.
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